Client Support Advisor

Client Support Advisor - Lloyds Banking Group

Location: 125 Colmore Row, Birmingham, B3 3SD

Start Date: 21st September 2026

Hourly Pay Rate: £14.40

Contract: 6-month temporary assignment

Working Hours: Full Time - Monday to Friday (7-hour shifts between 8:00am and 6:00pm)

Hybrid Working: Following training, you will work 3 days from home and 2 days in the office. Please note that the initial training period is 100% office based.

About the Role:

Lloyds Banking Group is looking for motivated and detail-oriented Client Support Advisors to join their Birmingham team. This varied role combines administration, investigations, payment processing, reconciliations, and customer correspondence, requiring you to work both independently and collaboratively within a team environment.

If you're highly organised, enjoy investigating issues, and take pride in delivering excellent customer service, this could be the perfect opportunity for you.

Key Responsibilities:

As a Client Support Advisor, your responsibilities will include:

• Processing and managing customer and client transactions accurately and efficiently.
• Conducting investigations into account, payment, or service-related queries.
• Completing reconciliation activities and resolving discrepancies.
• Handling both written and verbal customer correspondence professionally.
• Supporting payment processing activities while ensuring compliance with company procedures.
• Maintaining accurate records and updating internal systems.
• Working collaboratively with colleagues to achieve team objectives and service standards.
• Managing your own workload effectively while meeting deadlines and quality targets.
• Identifying and escalating issues where appropriate.
• Delivering excellent customer service and ensuring a positive customer experience.

Skills & Experience Required:

We're looking for individuals who can demonstrate:

• Strong administrative and organisational skills.
• Excellent written and verbal communication abilities.
• High attention to detail and accuracy.
• Experience handling customer enquiries and correspondence.
• Good analytical and problem-solving skills.
• Ability to investigate issues and identify appropriate resolutions.
• Strong time management and the ability to prioritise workloads.
• Confidence working both independently and as part of a team.
• Competent IT skills, including experience using Microsoft Office applications.
• A proactive and positive approach to work.

Benefits of Joining Lloyds Banking Group:

• Gain valuable experience within one of the UK's leading financial services organisations.
• Develop your skills in banking operations, investigations, payments, and client support.
• Enjoy a flexible hybrid working arrangement following successful completion of training.
• Earn a competitive hourly rate of £14.40.
• Work within a supportive and collaborative team environment.
• Enhance your career prospects through exposure to a large and reputable organisation.

Rewards & Benefits:

• Work from home 60% of the week
• Office located in City Centre with excellent transport links
• On site canteen
• First-class support and training for all colleagues
• Opportunity for growth within the company
• Holiday allowance of 30 days per year
• Weekly Pay
• Online payslips
• Dedicated aftercare team
• Annual leave allowance
• Employee Assistance Programme
• Access to Able Futures
• Eyecare vouchers
• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
• Smart Spending App
• Workplace Pension scheme

About working for Lloyds Banking Group:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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