Clinical Administrator

NHSP ID: 89545

Job Title: Clinical Administrator

Department: Older Persons Community Mental Health

Duration: This is a temporary role, and it is currently due to last roughly 12 weeks

Location: The Julian Hospital, Bowthorpe Road, Norwich, NR2 3TD

Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm

Pay Banding: Band 3 – £14.05 per hour

Trust: Norfolk and Suffolk NHS Foundation Trust

Experience Required: Diary Management and Minute Taking experience

Job Description

• Provide accurate, prompt and efficient secretarial/administrative support to the clinical multi-disciplinary team which may include spreadsheets and reports.
• Use electronic systems to input and access information as required by the clinical multi-disciplinary team.
• Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
• Liaise with clinical team members in relation to urgent referrals or other emergencies.
• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
• Take and process minutes for teams (across the Locality).

Communication

• Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
• Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
• Deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.
• Liaise in a professional manner with each member of the team, providing relevant information.
• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

Service Development

• Participate in ongoing audits and service development as directed by Line Manager.
• Assist the Business Support Manager in relation to developing policies and procedures.

Knowledge & Training

• Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training
• Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
• Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
• Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
• Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
• Provide cover for other administrative staff during holidays and sickness, across the Locality.
• Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
• Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
• Be responsive, adaptable and flexible to working across the locality bases.
• Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.