Clinical Services Manager On-Call

Job remit – To cover the out of hours on-call in the evenings and at the weekend.  Responsibilities include rota management, call handling, dealing with new enquiries, supporting nurses and carers with clinical advice and general support. 

Requirements –

• Registered Nurse with current NMC registration
• Thorough knowledge of the CQC guidelines
• Excellent written and spoken communication skills
• Exceptional attention to detail
• Dedication, compassion and energy
• Reliable, dependable and a team player who is willing to help others
• The ability to show initiative and to have a positive, can-do attitude
• A solid understanding of the UK Healthcare sector
• Previous management experience or willingness to develop management skills
• Excellent computer skills (desirable)
• Experience in private healthcare (desirable)

Responsibilities –

• To assist in the day-to-day running of the organisation outside of office hours, ie. after 6pm and during the weekend.
• To manage all aspects of the rotas.
• To remotely assess and monitor clients.
• To decide, in conjunction with senior management, whether the business can meet the nursing or care needs of any prospective client.
• To investigate complaints, take appropriate action and report these to the Management team.
• To safeguard clients from abuse and act immediately to report any suspected abuse, following the organisation’s policies and procedures.
• To support the Management team to maintain CQC registration.
• To contribute towards business expansion and development.
• To engage in positive working relationships with the wider MDT in the best interests of the clients.
• To ensure that clients’ privacy, dignity, choice, independence and safety are actively promoted at all times.
• To support and advise junior office staff when they are working alongside the Clinical Services Manager On-Call.
• To effectively utilise electronic systems.