CNC Service Engineer

CNC Field Service Engineer - UK Wide

Company Profile:

Our client are a global leader in advanced machine-tool manufacturing. The company provides manufacturers, workshops, and industrial clients with heavy-duty, precision CNC machining equipment, including milling and boring machines, vertical lathes, multifunction systems, and automation solutions. By establishing a direct, local presence, our client goes beyond simply supplying machinery to offer dedicated sales support, engineering expertise, and rapid after-sales technical assistance. This localized approach helps businesses across demanding sectors—such as aerospace, energy, defence, and rail—solve complex manufacturing challenges and optimize their production capabilities.

Job Objectives:
 

• To carry out installations, service and breakdown requests.
• To demonstrate first class customer care.
• Positively represent the company brand at all times.

Specific Responsibilities:

• To communicate positively and efficiently with the Service Desk at all times.
• To complete and return all relevant documentation and liaise with the Service Desk on a daily basis.
• Adhere to Company Policies and Procedures.
• Adhere to guidelines as detailed in BS EN ISO 9001: 2015 and BS EN ISO 14001: 2015.
• Health and Safety compliance at all times.
• Adhere to the Company Expenses Procedure.
   

General Responsibilities:
 

• To install, service and repair CNC machines and equipment.
• To visit customer sites to diagnose, install, service and repair machines.
• Leave jobs in full working order  and complete the service check, alignment/geometry sheets and upload to the customer file on Sharepoint. 
• Liaise with customers.
• To notify the Service Desk when job is complete.
• At customer sites, familiarise yourself with customer rules and working practices, including their health and safety policies.
• Always follow as a minimum requirement, the generic RAMS using all recommended PPE.
• To feedback to the Service Desk problems/issues on site.
• To notify the Service Desk when parts need collecting.
• When the job/customer dictates, there could be a requirement to lodge away from home.
• Ensure all measures are carried out to reduce the risk of accidents.
• Any other duties that may be required of you.

Knowledge & Skills Required:
 

• Ability to fault find, diagnose and correct errors as identified on CNC machine tools.
• PLC knowledge.
• Ability to assemble, set up and dismantle hydraulic, pneumatic and large associated mechanical assemblies.
• A team player with the ability to work on own initiative and problem solve.
• Knowledge of part identification and understanding of engineering drawings.
• Mechanical and electrical qualifications/experience. Excellent customer service, communication and organisational skills.
• PC literate.
• Previous experience of a service team environment.
• Always ensure your skills set, knowledge and experience are adequate to complete the tasks required of you.

Apply now, and I'll be in touch to discuss things further.