Collections Advisor

COLLECTIONS ADVISOR

SALFORD (Hybrid – 3 Days Office | 2 Days Home)

£28,800

Looking for a role where you can genuinely make a difference?

Our Salford-based client is looking for a compassionate and customer-focused Collections Advisor to join their growing team on a full-time, permanent basis. With hybrid working from day one, you'll enjoy the flexibility of working from home two days a week while being part of a supportive and collaborative team.

This is far more than a collections role. You'll be the calm, reassuring voice customers rely on during challenging times, helping them find practical solutions with empathy, professionalism and care. Every conversation is an opportunity to make a positive impact.

If you're an experienced collections professional who thrives on helping people, building rapport and delivering exceptional customer service, we'd love to hear from you.

BENEFITS

• 35-hour working week, Monday to Friday
• Hybrid working (3 days in the office, 2 from home)
• Generous holiday allowance, with the option to buy and sell annual leave
• Life assurance
• Employee Assistance Programme
• Season ticket loans and a fantastic range of additional benefits

RESPONSIBILITIES

As a Collections Advisor, you will:

• Handle inbound calls from customers, providing support and agreeing tailored repayment solutions.
• Conduct income and expenditure assessments to identify the most appropriate outcome for each customer.
• Deliver a professional, empathetic service while achieving individual and team objectives.
• Accurately update customer records and maintain detailed case notes.
• Work in line with FCA regulations, internal procedures and service level agreements.

REQUIRED SKILLS & EXPERIENCE

To be considered for the Collections Advisor role, you'll have:

• Previous experience in a telephone-based collections role, including conducting income and expenditure assessments and setting up payment arrangements.
• Experience working with mortgage products.
• A background in a contact centre or other telephone-based customer service environment.
• Excellent communication skills with the confidence to manage sensitive conversations professionally and empathetically.
• Experience working to targets and KPIs.
• Confidence operating within a regulated environment.

NEXT STEPS

Ready to join a business where your empathy and expertise really matter?

Apply today with your up-to-date CV. Our team will review your application and, if your experience is a good match, we'll be in touch to discuss the opportunity further. If you haven't heard from us within seven days, please assume your application has not been successful on this occasion.

Don't miss out – apply today!