Collections Advisor in Manchester, Greater Manchester
Posted by Fintelligent Search
£28,000 – £32,000 a year
Manchester · Permanent
£30,000 per annum + discretionary company bonus
Are you an experienced Collections Agent who can provide empathy to all customers?
This is an opportunity to join an excellent business, helping customers experiencing financial difficulty find realistic and sustainable solutions. You’ll manage your own caseload while working collaboratively with specialist teams to deliver fair, positive customer outcomes.
What’s on offer for this Collections Advisor role:
- £30,000 per annum, plus discretionary company bonus
- 25 days’ holiday, rising to 28 days after three years, plus bank holidays
- Private medical insurance and health cash plan
- 5% employer pension contribution
- Enhanced family leave and paid sick leave
- Employee discounts and free office refreshments
- Handling inbound and outbound collections conversations with empathy, professionalism and sound judgement.
- Understanding individual customer circumstances and agree appropriate, sustainable payment arrangements.
- Managing a personal caseload, ensuring all actions, follow-ups and records are accurate and completed on time.
- Identifying, document and escalate customer, conduct and operational risks where required.
- Working closely with specialist teams to support vulnerable customers and continually improve outcomes.
- Previous experience in Collections, Recoveries, Payment Support, Arrears or a comparable regulated customer-service environment.
- Comfortable supporting customers in financial difficulty and identifying suitable repayment solutions.
- Experience in completing Income and Expenditures
- A responsible, empathetic and detail-focused approach to customer communication.
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