Collections Advisor in Manchester, Greater Manchester
Posted by Fintelligent Search
£28,000 – £30,000 a year
Manchester · Permanent
You’ll support customers who are struggling to meet their monthly payments, taking the time to understand their circumstances and showing empathy throughout each conversation. Working with them to agree affordable payment plans, you’ll help customers find realistic, sustainable solutions within a supportive financial services environment.
Package & Benefits for the Collection Advisor:
- £28,000–£30,000 annual salary, plus discretionary company bonus.
- 25 days’ holiday, rising to 28 after three years, plus bank holidays.
- Private medical insurance and a health cash plan.
- 5% employer pension contribution.
- Enhanced family leave and paid sick leave.
- Employee discounts and free office refreshments
- Handling inbound and outbound collections calls, understanding each customer’s circumstances and agreeing sustainable payment arrangements.
- Managing your own caseload, keeping records accurate and completing actions and follow-ups on time.
- Identifying and appropriately escalate customer, conduct and operational risks.
- Collaborating with specialist teams to support vulnerable customers and deliver appropriate outcomes.
- Experience in collections, recoveries, payment support, debt managemnt, or a similar regulated role.
- Confidence supporting customers in financial difficulty and finding appropriate payment solutions.
- Strong organisational skills, with experience managing caseloads and maintaining accurate customer records.
- An empathetic approach and the judgement to balance customer needs with commercial outcomes.
JL_FIN
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