Collections Advisor in Epsom, Surrey

Collections Advisor

Great conversations create great outcomes.

We're recruiting on behalf of a an established, award winning financial services organisation based in Epsom. They're looking for empathetic, customer focused individuals to join their Collections team and make a real difference to customers facing financial challenges.

This isn't a traditional collections role. You'll work in a supportive environment were understanding individual circumstances, building trust and finding sustainable solutions are at the heart of every conversation.

If you're naturally compassionate, enjoy helping people and thrive within a role where no two days are the same, we'd love to hear from you.

What's in it for you?

• Competitive salary and annual reviews
• Generous holiday allowance, with the option to buy and sell leave
• Hybrid working following your initial training period
• Excellent pension scheme
• Healthcare and wellbeing benefits
• Life assurance and enhanced family-friendly policies
• Subsidised onsite facilities and free parking
• Regular social events and employee recognition programmes
• Comprehensive training and ongoing career development opportunities
• A supportive culture that genuinely puts people first

The Role

As a Collections Advisor, you'll play a key role in supporting customers who may be experiencing financial difficulties. You'll take the time to understand their circumstances, provide appropriate guidance, and agree affordable solutions that work for both the customer and the business.

Key Responsibilities

• Communicating with customers regarding overdue accounts in a supportive and professional manner
• Understanding individual circumstances and identifying appropriate solutions
• Agreeing realistic repayment arrangements based on affordability
• Supporting vulnerable customers with empathy and care
• Maintaining accurate records and updating customer accounts
• Ensuring all activity complies with regulatory requirements and internal policies
• Working towards customer-focused outcomes rather than scripted targets

What We're Looking For

• Previous experience within collections, arrears, customer service, financial services or a similar customer-facing environment
• Excellent communication and listening skills
• Ability to handle sensitive conversations with confidence and empathy
• Strong attention to detail and organisational skills
• Comfortable using multiple systems and learning new processes
• A positive attitude and genuine desire to help customers achieve the best outcome

Why Apply?

This is an opportunity to join an organisation that genuinely invests in their people. You'll receive extensive training, ongoing support and clear career progression, all while making a meaningful difference in customers' lives every day.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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