Commercial Account Handler

• Hybrid Working
• Lloyds of London Market
• Excellent company culture

We are seeking an experienced SME Account Handler to join a well-established and growing insurance brokerage. This is an excellent opportunity for an individual with commercial insurance experience who enjoys managing client relationships, handling a varied portfolio of SME business, and delivering exceptional service.

Working within a specialist SME team, you will support clients across a broad range of package and commercial combined insurance products, ensuring policies are administered accurately and efficiently while maintaining high standards of client care and regulatory compliance.

Key Responsibilities

Client Service & Relationship Management

• Build and maintain strong relationships with SME clients.
• Respond to client enquiries promptly and professionally.
• Understand clients' insurance requirements and provide appropriate solutions.
• Support client retention through excellent service delivery.
• Assist with policy renewals, adjustments, and ongoing servicing requirements.

Policy Administration

• Process new business, renewals, endorsements, and cancellations.
• Prepare and issue accurate policy documentation.
• Maintain accurate and compliant client records.
• Ensure all administration is completed within agreed service standards.

Insurer Management

• Obtain quotations and terms from insurers through e-trade platforms and delegated authority schemes.
• Liaise with insurers regarding policy queries and placement of risks.
• Escalate complex or non-standard risks where appropriate.
• Ensure efficient placement of business while maintaining profitability and client satisfaction.

Skills & Experience Required
Essential

• Previous experience within an SME or Commercial Account Handling role.
• Good understanding of SME insurance products, including package and commercial combined policies.
• Experience using insurer e-trade platforms.
• Strong knowledge of FCA regulations and compliance requirements.
• Excellent organisational skills with the ability to manage a busy workload effectively.
• Strong attention to detail and accuracy.
• Excellent communication and relationship-building skills.

What's on Offer

• Competitive salary.
• Hybrid working arrangement.
• Ongoing training and professional development.
• Support towards insurance qualifications.
• Clear opportunities for career progression.
• A collaborative and supportive team environment.

If you are looking to further your career within commercial insurance and join a business that values professional development, get in touch with a member of the LNJ team today.