Commercial PMO Lead at Omni RMS, Bishopsgate, Greater London

Commercial PMO Lead

Contract: Financial Services

Location: London, EC2M 2QS

Hours of Work: 40

Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Commercial PMO Lead to lead operational excellence, transformation, performance, and commercial growth across a global account.

This role is responsible for identifying, developing, and executing value creation initiatives that improve client outcomes, increase profitability, support retention, and generate incremental revenue.

Job Overview

The Commercial PMO Lead will play a pivotal role in driving transformation, operational performance, and commercial initiatives across a complex global account. Working closely with operational and commercial stakeholders, the successful candidate will identify opportunities to enhance service delivery, improve efficiency, and generate measurable business value.

The role requires a commercially minded professional who can challenge existing operating models, oversee strategic programmes, and ensure benefits realisation across a range of services including Technology/Engineering, Security, Cleaning, Workplace, and onsite technology delivery. The position will also support customer retention, contract growth, and long-term strategic partnerships.

Key Responsibilities

• Lead global transformation, sustainability, and strategic improvement initiatives across the account.
• Own KPI governance, performance management, and executive reporting processes.
• Drive continuous improvement programmes that deliver measurable P&L benefits and productivity gains.
• Identify, develop, and oversee commercial opportunities including geographic expansion, service extensions, and above-base workstreams.
• Establish governance frameworks for project delivery, benefits tracking, and commercial outcome realisation.
• Lead customer experience programmes that support retention, contract growth, and strategic partnerships.
• Manage strategic projects, transitions, and mobilisations, ensuring delivery to scope, budget, and timeline.
• Drive innovation through technology, data analytics, and adoption of industry best practices.

Commercial Accountability

• Track and report value creation, cost savings, and revenue growth generated through projects and initiatives.
• Support the achievement of Account Development Plan objectives and growth targets.
• Build and maintain a portfolio of opportunities linked to revenue growth, margin improvement, and customer value.
• Monitor benefits realisation and ensure agreed savings and growth initiatives are delivered and sustained.

Person Specification

• Experience in operational excellence, project/programme management, or transformation leadership.
• Strong understanding of commercial models, contract management, and account development.
• Experience delivering change initiatives with measurable financial benefits.
• Strong financial acumen with the ability to build business cases and interpret P&L impacts.
• Experience within global FM, outsourcing, real estate, or service environments.
• Excellent stakeholder management, communication, and executive presentation skills.
• Strategic and commercially minded approach.
• Strong analytical capability with a focus on value creation.