Commercial & Residential Viewing Agent

Commercial & Residential Viewing Agent

Role Overview

Century 21 Scotland is seeking a mature, professional Viewing Agent to support both our commercial and residential divisions. This role suits someone with strong people skills, a calm and reliable nature, and the confidence to represent an international brand while managing client interactions, viewings, and property sourcing activities.

Key Responsibilities

• Client Engagement & Lead Management
• Follow up on incoming leads promptly and professionally.
• Build rapport with prospective tenants.
• Maintain organised records of enquiries, viewings, and outcomes.
• Viewings & Property Presentation
• Arrange and conduct commercial and residential property viewings.
• Present properties clearly, highlighting key features and addressing questions.
• Ensure a positive viewing experience that reflects Century 21’s global standards.
• Property Sourcing & Market Awareness
• Assist with sourcing suitable properties for clients based on their requirements.
• Support the acquisitions team where required.
• Open Days & Events
• Plan, coordinate, and host open days for new developments or high‑demand listings.
• Negotiation & Heads of Terms
• Support the negotiation process between landlords and tenants.
• Assist in agreeing Heads of Terms and ensuring all parties understand key conditions.
• Liaise with internal teams to progress deals smoothly.

Skills & Experience

• A mature, grounded individual with excellent interpersonal skills.
• Previous experience in property, lettings, or customer‑facing roles is beneficial.
• Strong organisational ability and confidence managing multiple appointments.
• Professional communication style and ability to represent an international brand.
• Comfortable working independently and taking initiative.
• Full UK driving licence required.

What We Offer

• Opportunity to work with a globally recognised real estate brand.
• Training and support across commercial and residential sectors.
• A collaborative team environment with clear progression pathways.
• Competitive compensation structure.

Benefits:

• Free parking
• On-site parking