Communications Officer (Finance Improvement

📍 Birmingham (2-3 days on-site)
📅 6-Month Contract

Hays are working in partnership with Birmingham City Council to recruit a Communications Officer on an interim basis. This is a fantastic opportunity to contribute to one of the Council's largest transformation programmes, supporting the Finance Improvement Programme.

We are looking for a creative, people-focused communicator who can bring clarity, engagement, and energy to a complex, transformative environment.

Key Responsibilities

Internal Communications Management

• Develop and iterate the communications plan for the Finance Directorate
• Create, edit, and distribute newsletters, bulletins, and updates
• Manage intranet content and digital platforms (Teams, SharePoint) to support collaboration and information sharing
• Ensure consistent messaging across all internal channels, aligned with directorate objectives and brand

Content Creation & Writing

• Produce high-quality, engaging written content in clear, accessible language
• Translate complex financial information into easy-to-understand communications that drive behavioural change
• Maintain templates and style guides to ensure consistency in tone and branding
• Create visual content, workflows, and infographics to support key messages

Communication Focus AreasCustomer Communications

• Rewrite customer-facing letters to be clear, benefit-led, and user-friendly
• Simplify technical terms and conditions into plain English
• Develop accessible messaging that explains finance and council processes
• Position the Finance Directorate as helpful and approachable

Supplier Communications

• Deliver campaigns to reinforce policies such as "No PO, No Pay"
• Develop clear guidance on procurement processes
• Create behavioural communications to encourage supplier compliance
• Produce supplier updates and relationship management materials

Colleague Communications

• Support cultural and behavioural change across the directorate
• Create communications that drive adoption of new financial systems and processes
• Reinforce best practices in budget management and compliance
• Build engagement and understanding around policy changes

Meetings & Events

• Plan and coordinate key meetings, including all-staff sessions, away days, and training events.
• Manage logistics for events, workshops, and conferences
• Support staff engagement initiatives, including surveys and suggestion schemes

About You

• Proven experience in communications, ideally within public sector or transformation programmes
• Strong writing skills with the ability to simplify complex information
• Experience managing internal communications channels (e.g. intranet, Teams, SharePoint)
• Ability to influence stakeholders and drive engagement
• Creative, proactive, and highly organised
• Comfortable working in a fast-paced, change-driven environment

This is an exciting opportunity to play a key role in shaping communication and engagement across a major public sector transformation programme. If you wish to be considered for the role, please send your updated CV!

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