Community Administrator/Receptionist
Rhino Recruitment
Community Administrator/Receptionist
Location: Cardiff
Employment Type: Full-time (Monday to Friday)
Reporting to: Office Manager
Salary: £27,500
About the Role
We are looking for a friendly, organised, and proactive Community Administrator / Receptionist to be the welcoming face of our client's Cardiff workspace. This is a varied role that combines front-of-house reception, community engagement, and administrative support to ensure our members, visitors, and team receive an exceptional experience every day.
The successful candidate will thrive in a fast-paced environment, enjoy building relationships, and take pride in creating a professional, welcoming, and well-organised workplace.
Key Responsibilities
Reception & Front of House
Welcome members, visitors, and guests in a warm and professional manner.
Manage incoming calls, emails, and general enquiries.
Handle visitor sign-in procedures and maintain security protocols.
Receive and distribute post and deliveries.
Ensure reception and communal areas remain tidy, presentable, and fully stocked.
Community Support
Build positive relationships with members and visitors.
Support the onboarding of new members, including workspace orientation.
Assist with organising community events, networking sessions, and wellbeing activities.
Promote a positive and inclusive community atmosphere.
Respond promptly to member requests and escalate issues where appropriate.
Administration
Provide administrative support to the Community Manager and wider team.
Maintain accurate records and databases.
Assist with meeting room bookings and workspace management.
Prepare documents, reports, and correspondence as required.
Order office supplies and manage stock levels.
Support invoicing, purchase orders, and basic financial administration where required.
Facilities Support
Carry out regular checks of communal areas.
Report maintenance issues and liaise with contractors.
Assist with health and safety compliance and workplace inspections.
Help ensure meeting rooms and shared facilities are ready for use.
Person Specification
Essential Skills & Experience
Excellent communication and interpersonal skills.
Strong organisational and time management abilities.
Confident using Microsoft Office (Outlook, Word, Excel, Teams).
Ability to prioritise multiple tasks and work independently.
Professional appearance and positive attitude.
High level of attention to detail.
Desirable
Experience working within a serviced office, coworking, hospitality, or commercial property environment.
Experience using CRM or workspace management software.
First Aid or Health & Safety awareness.
Experience organising events or community activities.
Personal Attributes
Friendly and approachable.
Highly organised and dependable.
Solution-focused with a proactive mindset.
Confident communicating with people at all levels.
Flexible and adaptable.
Calm under pressure.
Team player with a willingness to support colleagues.
What We Offer
A welcoming and supportive team environment.
Opportunities for training and professional development.
Varied and engaging day-to-day work.
The chance to help shape a thriving professional community.
Company pension.
Employee wellbeing initiatives.
Annual leave entitlement plus public holidays (subject to company policy).
Working Hours
Monday to Friday.
Standard office hours are 9:00-17:00 with a 1 hour lunch break.
Occasional flexibility may be required to support community events.
Work Location: In person
Application opens at the source listing. Free for jobseekers.