Community Care Coordinator

About Us

At 360 Community Care, we provide high-quality domiciliary care to people who require support to live independently in their own homes and communities.

Our approach is warm, empathetic and person-centred. We support individuals with a range of needs, including mental health conditions, learning disabilities, autism and complex health needs.

As part of the 360 Group, we are committed to safe, accountable and least restrictive practice and work in line with CQC standards.

About the Role

We are looking for a Care Coordinator to join our team and help ensure our care services are safe, well-coordinated and consistently delivered to a high standard.

You will work closely with the people we support, their families, care workers, healthcare professionals, commissioners and the Registered Manager. You will play an important role in coordinating care packages, supporting staff and maintaining excellent standards of care and compliance.

This role would suit someone who is organised, compassionate, confident and passionate about making a positive difference to people's lives.

Key Duties

• Coordinate care packages and allocate care workers according to individual needs.
• Maintain accurate care schedules, care plans and service documentation.
• Work with PWS, families and professionals to develop and review person-centred care plans.
• Respond to staff absences and emergencies, ensuring continuity of care.
• Support care workers with guidance, communication and day-to-day queries.
• Monitor care quality, safeguarding, risk management and CQC compliance.
• Attend reviews, safeguarding meetings and other relevant meetings.
• Support audits, quality assurance and client feedback processes.
• Build positive relationships with PWS, families, staff and external stakeholders.
• Monitor service KPIs and ensure high standards of care delivery are maintained.
• Support recruitment, induction and training of care staff.
• Participate in the on-call rota.

Essential Requirements

• Previous experience within healthcare, social care or domiciliary care industry as either a Care Coordinator or Recruiter.
• Experience of coordinating or supervising care services is desirable.
• Good understanding of person-centred care, safeguarding and risk management.
• Strong organisational and communication skills.
• Ability to work independently and manage competing priorities.
• Ability to build positive relationships with PWS, families and professionals.
• Good understanding of confidentiality, record keeping and regulatory requirements.

Things to Note:

• This role involves direct access to the people we support.
• A full Enhanced DBS check will be required.
• On-call cover is required as part of the role.
• Full induction and clinical training will be provided.
• Fully funded Care Certificate training and safeguarding training are available.
• The successful candidate must be committed to our BLEEP values: Building Trust, Leaders in Our Field, Empowering Independence, Exceeding Expectations and Personalisation.

Benefits

• Hybrid working model.
• Commission structure in place.
• State-of-the-art offices in Canary Wharf with free on-site barista
• Increased annual leave with length of service.
• Birthday off.
• EAP programme.

If you're passionate about delivering high-quality care and helping people maintain their independence, we'd love to hear from you.