Community Manager

Community Manager - Premium PBSA Operator

Salary up to £38,000 + 10% bonus

A very exciting and forward‑thinking Purpose‑Built Student Accommodation (PBSA) owner‑operator is looking for a standout Community Manager to join their team. This business is so culture‑driven, people‑first, and genuinely passionate about creating unforgettable student living experiences. Their buildings are vibrant, creative, wellbeing‑focused spaces where students feel supported, connected, and truly at home.

This is a role for someone who thrives on energy, engagement, and community. You'll be the heartbeat of the building - the person residents know, trust, and turn to. Expect a blend of creativity, people leadership, operational involvement, and relationship‑building. From delivering standout events to shaping the resident journey, you'll play a huge part in creating a place students love living in.

Key Responsibilities:

• Deliver exceptional resident experience - be the warm, supportive presence students rely on.
• Build a thriving community through daily engagement and meaningful interactions.
• Plan and deliver events that champion wellbeing, culture, creativity, and connection.
• Drive resident engagement across social media, newsletters, and in‑building channels.
• Support building operations including visual checks, safety awareness, and reporting issues.
• Assist with compliance tasks such as fire alarm support, contractor access, and record‑keeping.
• Lead and motivate the front‑of‑house team with positivity and coaching.
• Support sales and rebooking through tours, enquiries, and resident advocacy.
• Maintain polished front‑of‑house standards ensuring every touchpoint feels welcoming.
• Track engagement KPIs and contribute to building performance.

What We're Looking For

• A natural people‑person with a passion for community, wellbeing, and creating memorable experiences
• Outstanding communication and customer service skills
• Creative mindset with confidence in planning and delivering events
• Calm, supportive, and solutions‑focused in challenging moments
• Strong organisational skills and attention to detail
• Experience supporting or leading a small team
• Comfortable using CRM or booking systems
• Understanding of basic health & safety responsibilities

Backgrounds that work well: Hospitality, Events & engagement, Retail leadership, PBSA, BTR / residential, Community‑based roles, Creative or wellbeing‑focused backgrounds.

What's In It for You:

• Up to £38,000 salary
• 10% annual bonus
• A culture‑driven employer who genuinely invests in people
• A role where creativity, ideas, and personality are celebrated
• Opportunities to grow within a fast‑moving PBSA operator
• Supportive leadership and a collaborative team environment
• The chance to shape an unforgettable student experience