Complaints Administrator

Our client requires an experienced Administrator to provide urgent short-term support within their Complaints Service.

The role will focus on helping to address a backlog in statutory complaints work by providing high-quality administrative support to the Complaints Manager.

Key tasks will include updating complaint records, data cleansing, maintaining accurate case information, tracking correspondence, supporting complaint allocation, and liaising with internal teams.

This is a fast-paced role requiring excellent organizational skills, attention to detail, and the ability to manage high volumes of information accurately and confidentially.

Essential requirements:

• Previous administrative experience in a busy office environment
• Strong IT skills, including Microsoft Office and Excel
• Excellent organization and attention to detail
• Ability to handle sensitive information with discretion
• Able to start at short notice

This is a critical support role that will contribute to improving complaint handling, data quality, and service performance during a period of increased demand and external scrutiny.

Duration: 3 Months

Interested? Please Apply