Complaints Handler
Dynamite Recruitment
Location: Eastleigh- Hybrid working 2 days from home after a training period
This is a temporary role for 12 weeks- with potential opportunities to remain with the organsation
Salary: £17 per hour (32K plus )
Hours of work: 37 hours per week - 8.30AM to 5PM
Dynamite Recruitment is delighted to be working in partnership with a very well-established and fast-growing organisation based in Eastleigh.
Our client is looking to recruit Complaints Handler/Customer Relations Officers to join their busy team.
As a Complaints Handler/Customer Relations Officer you will be responsible for:
- Work as part of a specialist complaints department to deal with customers who have a complaint to make or who are disgruntled with the service that they have been provided with
- Respond and resolve customer complaints and escalations.
- Liaise with internal departments and third parties to manage the enquiry with professionalism.
- To provide a solution to customers within satisfactory timescales
- Ensure that feedback is provided to the appropriate Line Manager regarding the outcome of a complaint.
- Follow up with the customer if necessary and to ensure that a bad situation is turned into a positive one.
- To respond to customers' needs in person and via email.
- Demonstrable experience of Complaints & Resolution / have worked within a customer service role where you have managed challenging situations.
- Excellent English skills with strong letter writing skills.
- Confident, and if necessary, authoritative on the phone.
- Strong interpersonal and influencing skills.
- Ability to prioritise workload.
- Work independently as well as part of a team.
- Strong customer service and telephone skills.
- Good negotiating skills.
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