Complaints & PALS Assistant

Job Title: Complaints & PALS Assistant

Location: Role can be worked remotely or if candidates prefer onsite working at Warneford Hospital OX3 7JX

Hours: 37.5 hours per week – Monday – Friday 9.00am – 5.00pm

Employer: Oxford Health NHS Foundation Trust

Role type: Temporary for 3 months with possibility of becoming permanent

Role details:

The post holder has specific responsibility to support the Complaints and PALS Team to help to facilitate speedy resolution of problems/concerns raised by service users, their relatives and carers through liaison with Trust staff and other agencies. To provide high quality administrative support to the Complaints & PALS Team. 

Duties to include:

• To assist the service/team in all administration duties relating to the day to day running of the team/service, for example, managing correspondence, organising files/Records, scheduling and Logistics, and office coordination.
• Provide a high standard of administration support to the team/service.
• To assist in the provision of high standards of data collection ensuring paper and electronic information is updated in a timely manner.
• Organise own workload and act independently within appropriate guidelines.
• To provide a polite and efficient reception service to visitors if required

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS  
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times  
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation 

You’ll have the following skills/experience:

• Experience of working to objectives and achieving results.
• Experience of using Office computer programs including Excel, Word and Outlook.
• Excellent telephone manner
• Strong administration skills
• Reliable and organised paying attention to detail, with excellent interpersonal skills
• PALS experience (desirable)

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates- work this week, get paid next week
• Essential support when you need it- 24/7 365 days- call us anytime
• Multi locational- work across neighbouring Trusts
• Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities- Keep up with the essentials and more
• Build holiday allowance for every shift you work- your work life balance is important to us
• Stakeholder pension scheme available- a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

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