Complaints Team Manager
Candidate Source
Staring early September, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.
What’s in it for you?
- The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
- Hybrid working from our modern Leeds city centre office following your initial training period onsite
- Investment in training and development to support your career aspirations
- Pension scheme
- 33 Days annual holiday allowance (inclusive of Bank Holidays)
- Employee Discounts and Cashback Schemes
- Discounted Parking and local gym memberships
- Onsite refreshments provided
- Work with a global, market-leading client within the Motor Finance sector
- Lead and motivate your team of Complaint Handlers and Administrators to investigate and resolve customer complaints relating to Vehicle Quality and service-related problems
- Act as a brand ambassador for the business and the end client, delivering a high standard of service at all times
- Produce Management Information reporting to analyse your team’s performance
We’re keen to speak with candidates who have proven experience managing a Complaints Team or a Telephony Based Customer Service Team within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.
You will be able to demonstrate:
- Previous complaint or telephony-based team management experience
- A passion for coaching and developing your team
- A strong understanding of the industry and FCA regulations
- Management Information reporting and utilising data for performance management
- Ability to support and drive change to processes and working practices
- Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
- A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
- A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.
To apply for this role as Complaints Team Manager, please click apply online and upload an updated copy of your CV.
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