Complementary Therapies Co-Ordinator at Hertfordshire Mind, Letchworth Garden City

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Togetherness, and Responsiveness and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Complementary Therapies Co-Ordinator
Reference: 393
Responsible to: Head of The Sadie Centre
Contract: Fixed term for 12 months
Hours: Part time, 22.5 hours per week
Salary: £18,603 (FTE is £31,005 per annum)
Working Base: The Sadie Centre, Letchworth, SG6

About the Role

As a Complementary Therapies Co-Ordinator, you will be responsible for overseeing the effective delivery and administration of the Centre’s complementary therapies service, including recruitment, bookings, room management, data collection, marketing, growth, engagement with partners and communication with clients and therapists.

This new role is key to the Centre’s growth. It will help us expand our complementary therapies and keep offering professional, well-organised treatments that are effective, well regarded, and backed by research.

About the Service

The Sadie Centre at Hertfordshire Mind has, for the past 40 years, established an outstanding national and local reputation as a centre of excellence in the field of holistic health. Multi-award-winning, pioneering and innovative, it offers a broad range of complementary therapies, wellbeing classes, counselling and horticultural therapy to the community. From four clinic rooms in Letchworth Garden City, our experienced complementary therapists support the mental and physical wellbeing of people across North Hertfordshire, day and evening.

Key Responsibilities

The Complementary Therapies Co-ordinator will be responsible for the effective operational management, development and promotion of the Centre’s complementary therapies.

Key responsibilities include:

Service Co-ordination and Delivery

• Co-ordinate the day-to-day delivery of complementary therapies, working closely with therapists so that every client gets a smooth, professional and caring experience.
• Communicate any changes promptly.
• Monitor attendance, trends and client feedback to guide service improvement.
• Identify opportunities to expand and diversify the offer, including new treatments, formats and audiences.
• Review viability, income and profitability to inform service planning and decision making. Growth and continuous improvement
• Lead the growth and sustainability of the service by increasing income, strengthening community engagement and responding to local need.
• Use local insight and stakeholder feedback to shape activities that reflect the Centre’s person-centred culture, and lead to good outcomes for clients.
• Improve operational processes and room scheduling for efficiency, client experience and best use of space.
• Keep operational guidance up to date for reception and wider staff, covering therapies and related activities such as retreats.
• Work with colleagues across the organisation to support delivery, innovation and shared priorities.

Administration, Systems and Compliance

• Manage the online booking system so that appointments, therapist availability and website information are accurate and up to date. Train and support colleagues to use it confidently.
• Handle bookings from start to finish, including confirmations, cancellations and refunds. Monitor no-shows and apply the Centre’s cancellation policy.
• Keep accurate records and produce reports as needed.
• Work with system providers to resolve issues and improve the booking and operational platforms.
• Keep therapist compliance records up to date, covering DBS checks, safeguarding training, insurance, professional membership and qualifications.
• Oversee licence related inspections.

Therapist Recruitment and Support

• Recruit, induct and support self-employed complementary therapists on a rolling basis.
• Keep therapists informed with clear guidance and organisational updates, and chair team meetings.
• Work with the Resources Team and Site Manager to keep clinic and waiting rooms safe, clean, welcoming and well equipped, including sharps disposal.

Marketing, Partnerships and Promotion

• Promote complementary therapies and wider Centre activities through engaging content, newsletters, email campaigns, the website and social media. Do this in collaboration with the Marketing Team and the Classes & Events Co-ordinator.
• Build relationships with corporate healthcare providers (e.g. Bupa, Aviva, AXA) and local partners to strengthen referral pathways.
• Represent the service at wellbeing events, networking meetings and community forums to widen its reach. Support targeted promotion such as leaflet drops, focus groups and drop-in demonstrations.

Customer Service

• Respond to enquiries from clients and prospective therapists by phone, email and in person.

• Advise clients on suitable therapies and encourage ongoing engagement with the Centre’s wider services.

• Provide reception cover during absences and busy periods, helping to keep the Centre welcoming and inclusive.

• Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for receipt of applications is 23rd November.
Interviews to be held on 30th November / 1st December at The Sadie Centre, Letchworth.
N.B: Please quote reference number 393 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We want people from all backgrounds to apply, no matter your gender, disability, marital or parental status, race, colour, religion, or sexual orientation. We make sure everyone has a fair chance, especially those with disabilities or special needs.

Hertfordshire Mind is committed to the Disability Confident and Mindful Employer charters, and the Care Leaver Covenant. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.