Compliance Officer in London, Greater London

Ready to bring your compliance expertise to an expanding specialist lending business where you can make a tangible impact?

Armstrong Knight is recruiting a Compliance Officer for a growing financial services business operating within the secured lending market.

Working closely with the Head of Compliance, you will take on a varied role spanning compliance monitoring, regulatory guidance, complaints and risk management. You will help strengthen controls, support colleagues and ensure fair outcomes for customers.

This opportunity would suit a financial services compliance professional who enjoys investigating issues, providing practical advice and working collaboratively across a business. Experience in mortgages or secured lending would be particularly valuable.

The role

Your responsibilities will include:

• Investigating customer complaints and preparing clear, comprehensive responses.

• Liaising with the Financial Ombudsman Service on referred complaints.

• Providing regulatory advice and guidance to frontline colleagues.

• Conducting thematic reviews, customer file audits and call reviews.

• Supporting reviews of policies, procedures and internal controls.

• Preparing compliance monitoring reports and maintaining conduct and compliance management information.

• Helping identify and investigate potential fraud, money laundering and suspicious activity.

• Supporting regulatory reporting, colleague training and incident and breach management.

• Contributing to the development of the Risk Management Framework and maintenance of the Risk Register.

What we are looking for

• Compliance experience within financial services.

• A sound understanding of the FCA regulatory framework.

• Strong complaint-handling, investigative and problem-solving skills.

• Excellent communication skills and the ability to build relationships at all levels.

• Strong organisation, attention to detail and a proactive approach.

• Confidence working independently and as part of a team.

Mortgage or secured lending experience is preferred. Exposure to first or second-charge mortgages would be advantageous.

What’s on offer

• Salary of up to £50,000 per annum.

• Hybrid working.

• Annual discretionary bonus, subject to performance.

• 25 days’ holiday, increasing with length of service.

• Life assurance of four times salary.

• Pension scheme.

• Season ticket loan.

• Option to join the Bupa private medical insurance scheme after successful completion of probation.

• A varied position with direct exposure to the Head of Compliance.