Concierge in Kensington, Greater London

Job Title: Day Concierge – Receptionist
Location: Kensington, London
Hours: 42 hours per week, working 7:00am–7:00pm on a two-week rota (Week 1: Monday, Tuesday, Friday, Saturday and Sunday; Week 2: Wednesday and Thursday)
Salary: £28,850 per annum

Our client is seeking a polished, service-driven and proactive Day Concierge – Receptionist to join the team at one of London's most prestigious ultra-luxury residential developments.

The development comprises circa 100 exclusive apartments and offers residents a five-star, hotel-style living experience, with amenities including a 24-hour concierge service, valet parking, a 25-metre indoor swimming pool, spa facilities, a private gym, sauna and steam room.

Day Concierge – Receptionist Key Responsibilities

• Welcome residents, guests and visitors in a professional, friendly and attentive manner.
• Manage the day-to-day operations of the front desk and lobby, ensuring a smooth and efficient service.
• Respond to resident enquiries and requests promptly, providing a personalized and service-focused experience.
• Build positive relationships with residents and maintain consistently high levels of customer service.
• Handle telephone calls, emails and face-to-face enquiries professionally.
• Maintain a smart, professional appearance and uphold the development's service standards, procedures and policies.
• Coordinate with colleagues and other departments to ensure residents' needs are met efficiently.
• Manage multiple tasks simultaneously while maintaining attention to detail and a calm, professional approach.
• Ensure all relevant information is communicated clearly during shift handovers.
• Support the wider concierge team in maintaining a welcoming, organized and well-presented reception area.

Candidate Requirements

• Previous experience in a Concierge, Receptionist, Front of House or Guest Relations role, ideally within a luxury residential development or five-star hotel.
• Excellent communication and interpersonal skills, with a confident and professional manner.
• A strong commitment to delivering exceptional customer service.
• Excellent organizational skills and the ability to multitask effectively.
• A proactive, adaptable approach, with the ability to respond to changing resident needs.
• Strong attention to detail and the ability to work effectively as part of a team.
• A polished and professional presentation, with a welcoming and approachable manner.
• Eligibility to work in the UK.

Remuneration and Benefits

• Annual salary of £28,850 gross.
• 5.6 weeks of annual leave, inclusive of bank holidays.
• Salary paid monthly in arrears by bank transfer, subject to applicable tax and National Insurance deductions.
• Potential salary review following a successful trial period of at least six months, subject to performance.
• The opportunity to work within an exclusive, ultra-luxury residential development in Kensington.