Connections Contract Manager

Connections Contract Manager (Levels 6-8)

Salary: £42,781 - £60,046 per annum (depending on experience and level)

Location: Warwick, Wokingham or Glasgow (Hybrid, 1-2 days in the office per week)

Contract Length: 6 Months with potential for extension or temp to perm.

About the Role

An exciting opportunity has arisen for a Connections Contract Manager to join NESO's Connections Operations team. You will play a pivotal role in supporting customers through the connection process for generation and demand projects connecting to Great Britain's electricity network.

Key Responsibilities

• Manage customer contracts and agreements throughout the project lifecycle.
• Act as the primary contact for customers, handling queries, challenges, complaints and case management activities.
• Identify, assess and mitigate contractual, commercial and operational risks.
• Resolve complex customer and commercial issues through effective problem solving and stakeholder engagement.
• Build strong relationships across customers, project teams and wider stakeholders.
• Ensure contractual obligations, governance requirements and key milestones are achieved.
• Support multiple projects and priorities within a regulated environment.

Essential Experience

• Proven Contract Management experience, including management of customer agreements.
• Experience working within a regulated environment.
• Strong commercial awareness with experience resolving commercial issues.
• Excellent stakeholder management skills across multiple projects or portfolios.
• Experience handling customer complaints, escalations and case management activities.
• Demonstrable problem-solving skills with evidence of delivering positive customer outcomes.
• Ability to identify, assess and manage risks effectively.
• Strong communication, negotiation and relationship-building skills.

How to Apply:

Ready to embark on this exciting journey? Click the 'Apply Now' button and submit your resume along with a brief cover letter outlining your relevant experience and why you would be the perfect fit for our team. We can't wait to meet you!

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