Contact Centre Advisor - On Site

Join Our Team as a Customer Adviser!

Are you passionate about providing exceptional customer service? Do you enjoy helping others and thrive in a dynamic environment? If so, we want YOU to be the face of our client's customer service team!

Position: Customer Adviser
Location: Stevenage (Fully On-Site)
Working Pattern: Full Time (Shifts between 8:30 AM - 5:30 PM, with one Saturday approximately every 8-12 weeks)

What You'll Do:

As a Customer Adviser, you will be the first point of contact for Hertfordshire citizens and businesses eager to access council services. Your role will encompass:

• Handling diverse customer inquiries through telephone and e-Service channels
• Providing accurate advice and assistance with a friendly demeanour
• Logging customer requests efficiently and effectively
• Supporting the digitization of services to enhance user experience
• Ensuring compliance with agreed processes to maintain high standards of service delivery

What We're Looking For:

We seek individuals with a strong skill set, including:

• Excellent Communication Skills: Both verbal and written, with the ability to converse comfortably with the public
• Good Telephone Skills: A pleasant phone manner that promotes a positive customer interaction
• Customer Service Experience: Previous experience in a contact centre or customer-facing role is a plus!
• PC Literacy: Strong keyboard skills and comfort with technology
• Multi-Channel Proficiency: Familiarity with webchat and social media platforms for customer engagement
• Resilience: Ability to thrive in a fast-paced, high-pressure environment

Key Responsibilities:

• Provide outstanding customer service to ensure a smooth customer care journey
• Capture and maintain accurate customer data with attention to detail
• Assess claims and respond to inquiries via electronic communication
• Collaborate with the team to achieve individual and group targets

Requirements:

• Strong verbal and written English communication skills
• Ability to follow instructions and established processes
• Evidence of Access NI application number and cleared Access NI certificate
• Verified Right to Work documentation

Why Join Us?

At our client, you're not just an employee; you're a valued member of a diverse and inclusive workplace. With a supportive management team dedicated to your success, you will enjoy:

• A vibrant, engaging work environment
• Relaxing break areas to recharge
• Opportunities for professional growth and development

If you're ready to make a difference and embark on an exciting career path, we want to hear from you! Click apply today and take the first step towards a fulfilling role as a Customer Adviser!

Join us and be part of a team that believes in the power of excellent customer service!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply.Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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