Contact Centre Operations Manager - 6 Month FTC in Burton upon Trent
Posted by Michael Page
£57,000 – £60,000 a year
Burton-On-Trent · Permanent · Remote working
- Contact Centre Operations Manager
- Leading UK Brand
- 6 Months FTC (could be longer)
- £60,000
- Immediate start required
- Burton-on-trent 2/3 days per week
Client Details
Our Client is an industry leading business in the retail / FMCG & Hospitality sector. Following a period of transformation, they are looking for a Contact Centre Operations Manager to join them at their Offices in Burton-on-Trent
Description
- Manage the day-to-day operation of the contact centre to maintain a reliable customer service.
- Create implement and embed new processes that align with business needs and improve operations efficiency
- Undertake a full review of current SOP's and make improvements where deemed necessary
- Create process workflows to support the internal team and wider business
- Work Cross functionally with key departments to ensure the team deliver a consistent service
- Review contact centre performance and use findings to improve service delivery.
- Work with Customer Service colleagues to maintain clear processes for handling customer queries.
- Coordinate resources across the contact centre to support consistent service levels.
- Resolve operational escalations and ensure customer issues are handled appropriately..
Profile
- Experience leading a contact centre or complex operation
- Strong process mapping experience
- Ability to motivate and inspire a team
- Extensive stakeholder management across all levels
Job Offer
- 6 Months FTC (could be longer)
- Salary of £57,000 to £60,000, dependent on the level of experience.
- Immediate start required
- Burton-on-Trent 50% of time - 2 / 3 days per week
Apply Now →
Application opens at the source listing. Free for jobseekers.