Contract Manager in Walsall, West Midlands

Your new company
Hays are delighted to be partnered with our large and established housing provider client, operating across the West Midlands, in recruiting for a Contract Manager on a 6-month fixed-term basis. The organisation is committed to delivering high-quality services, achieving value for money and continually improving the experience of its customers and communities. This Contract Manager post is specifically focused on a high-value Ground Maintenance contract.


Your new role
As Contract Manager, you will take responsibility for the effective management of key grounds maintenance contracts, and some smaller soft services contracts. Grounds maintenance contract experience is essential, while experience of managing cleaning contracts would be advantageous. You will oversee contract performance, procurement activity, financial processes and budgets exceeding £1 million. You will ensure services remain compliant with contractual requirements and relevant internal and external regulations, while delivering value for money for the organisation and its customers.The role will also involve:

• Analysing customer feedback and developing improvement action plans.
• Overseeing customer complaints and service feedback.
• Working closely with customer groups and internal stakeholders.
• Managing both direct and indirect reports.
• Reporting and presenting to senior management and internal teams.
• Management and oversight of any performance concerns from contractors.
• Managing contract risks and business continuity plans.
• Management and leadership for two Assistant Contract Managers.
• Monitoring budgets, expenditure and wider financial processes.
• Driving service improvements and improved customer satisfaction.

What you'll need to succeed
To succeed in this role, you will need:

• Essential experience managing grounds maintenance contracts.
• Experience managing other soft services contracts would be desirable.
• Knowledge and experience of procurement processes.
• Experience managing large budgets in excess of £1 million.
• Strong contract management, financial and commercial awareness.
• Experience managing direct and indirect reports.
• The ability to analyse customer feedback and turn findings into practical service improvements.
• Confidence handling complaints and working with customer groups.
• Experience reporting and presenting to senior stakeholders.
• Knowledge of risk management, business continuity and regulatory compliance.
• A clear focus on customer satisfaction and value for money.

What you'll get in return
You will receive an annual salary of £55,000-£60,000, paid pro rata for the six-month fixed-term contract. This is an opportunity to take ownership of high-value contracts within a leading housing organisation and make an immediate contribution to service quality, customer satisfaction and value for money.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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