Contract Manager

Contract Manager

Location: Luton
Salary: Up to £65,000 + Car Allowance + Bonus + Excellent Benefits
Job Type: Full-Time | Permanent

An exciting opportunity has arisen for an experienced Contract Manager to join a leading facilities management organisation, overseeing the delivery of integrated FM services across a prestigious, multi-site education portfolio.

This is a fantastic opportunity for a commercially focused and client-facing FM professional who has a proven track record of leading teams, managing contracts and delivering exceptional service standards within a complex operational environment.

The Role:

As Contract Manager, you will take full responsibility for the operational, commercial and financial performance of the contract, ensuring service excellence, statutory compliance and a first-class customer experience. You will lead multidisciplinary teams, manage key stakeholder relationships and drive continuous improvement across the portfolio.

Key Responsibilities:

• Lead the delivery of integrated facilities management services across a multi-site estate.
• Manage the overall operational and commercial performance of the contract.
• Build and maintain strong relationships with senior client stakeholders, acting as the primary point of contact.
• Lead, motivate and develop on-site teams, creating a high-performing and customer-focused culture.
• Ensure all contractual KPIs, SLAs and compliance requirements are consistently achieved.
• Hold responsibility for contract budgets, forecasting, financial reporting and cost control.
• Manage supplier and subcontractor performance to ensure service quality and value for money.
• Drive continuous improvement initiatives, identifying opportunities to enhance service delivery and operational efficiency.
• Ensure full compliance with health & safety legislation, statutory requirements and company governance.
• Produce regular operational and financial reports and lead client review meetings.

About You:

• Previous experience as a Contract Manager, Account Manager or Senior Facilities Manager within an Integrated Facilities Management environment.
• Strong leadership experience managing multidisciplinary teams across Hard and Soft FM services.
• Commercially astute, with experience managing budgets, P&L and contract performance.
• Excellent client relationship and stakeholder management skills.
• Strong knowledge of health & safety, statutory compliance and operational governance.
• Experience working within complex, multi-site environments.
• Excellent communication, organisational and problem-solving skills.
• Full UK driving licence.

What's on Offer:

• Salary up to £65,000
• Car allowance
• Annual bonus
• Ongoing training and career development
• Opportunity to join one of the UK's leading facilities management organisations with genuine long-term career progression.

If you are an experienced facilities management professional looking to take the next step in your career and manage a high-profile contract within a dynamic environment, we would love to hear from you.