Contract Manager

- Do you have previous experience in contract / account management?

- Do you have previous experience in Facilities Management?

- Would you like to work in a supportive environment where you are recognised and rewarded for your contribution?

Location: Hybrid (South & South East)
Salary: £60,000 - £70,000 DOE
Job Type: Full-Time, Permanent
Sector: Facilities Management / Commercial Maintenance

As our client’s business continues to expand, we're looking for an experienced Contract Manager to take ownership of a portfolio of key client contracts, ensuring exceptional service delivery while driving commercial success.

This is a fantastic opportunity for someone who thrives on building strong client relationships, leading operational teams and making a real impact on business performance. You MUST have previous experience in “Hard” FM services (either from an account management or operational perspective)

The Role

As Contract Manager, you'll be responsible for the full lifecycle of your contracts—from successful mobilisation through to day-to-day operational management, commercial performance and long-term client retention.

Working closely with operational, commercial and leadership teams, you'll ensure our contracts are delivered safely, efficiently and profitably, whilst continually identifying opportunities to improve service delivery and grow customer relationships.

No two days will be the same. You'll balance strategic account management with operational leadership, ensuring customers receive the outstanding service they expect.

What You'll Be Doing

• Managing a portfolio of client contracts and acting as the primary point of contact.
• Building long-term relationships with key stakeholders and delivering an exceptional customer experience.
• Leading successful mobilisations of new contracts, ensuring seamless transitions into operational delivery.
• Monitoring operational performance against KPIs and service level agreements.
• Managing contract profitability, pricing, variations and commercial performance.
• Producing quotations and pricing proposals for additional works and contract renewals.
• Leading and developing operational teams to achieve outstanding results.
• Driving continuous improvement initiatives to enhance service quality and efficiency.
• Ensuring full compliance with Health & Safety legislation, company policies and contractual requirements.
• Working collaboratively across the business to support growth and deliver operational excellence.

What We're Looking For

We're looking for someone who combines strong commercial awareness with excellent operational leadership and outstanding relationship management skills.

You'll ideally have:

• Proven experience managing service-based contracts.
• Strong account management and customer relationship experience.
• Experience leading operational teams across multiple sites.
• A solid understanding of pricing, budgeting and commercial performance.
• Experience mobilising new contracts and managing change successfully.
• Excellent communication, negotiation and influencing skills.
• Strong organisational and planning abilities with the confidence to manage multiple priorities.
• A proactive, solutions-focused approach and a passion for delivering exceptional customer service.
• A full UK driving licence.

Experience within electrical services, facilities management, utilities, infrastructure or a related technical services environment would be highly advantageous.

Benefits

Our client invests in their people, value innovation and believe that strong relationships—both with our customers and their teams—are at the heart of everything they do.

In return, we offer:

• Competitive salary of £60,000–£70,000 depending on experience.
• Company car or car allowance.
• Performance-related bonus.
• Pension scheme.
• Generous annual leave.
• Ongoing professional development and career progression.
• The opportunity to play a key role in a growing and ambitious business.
• A supportive and collaborative working environment where your ideas are valued.

Ready to make an impact?

If you're an experienced Contract or Operations Manager who enjoys building lasting client relationships, leading high-performing teams and delivering commercially successful contracts, we'd love to hear from you.

Thank you for taking the time to read the job advertisement and we look forward to receiving your application.

Thank you for your interest in working with Recruitment Index. Since 2020 Recruitment Index have been working with fantastic talent across the Hertfordshire, Bedfordshire and London area. Due to the high volume of applications, it is not always possible to get back to each applicant with individual feedback. However, your application will be reviewed within the next 3-5 working days. Unfortunately, if you do not hear from us you will have been unsuccessful on this occasion however, we will keep you informed of any changes.

This advertisement has been posted by Recruitment Index as an employment agency on behalf of our client.