Contract Support/Helpdesk

The Company:

Maintenance division of a group of established M&E companies with a combined turnover of circa £100m, specialising in the design, installation, and maintenance of commercial mechanical and electrical services across the UK.

The Role:

Due to continued growth and recent contract wins, we are looking to recruit two Contract Administrators / Helpdesk Coordinators to support our expanding maintenance division.

This is a fast-paced, client-facing role requiring strong organisation, communication, and problem-solving skills.

You will act as a key point of contact between clients, engineers, and subcontractors, ensuring reactive maintenance works are logged, managed, and closed out efficiently.

Key Responsibilities:

• Logging and allocating reactive call-outs
• Updating clients with engineer ETAs
• Managing and updating client portals
• Raising and upgrading quotations
• Allocating subcontractors and ordering materials (with support from the Contracts Manager where required)
• Handling reactive client enquiries
• Reviewing works completed daily and actioning follow-ups
• Logging and tracking related subcontractor quotations
• Monitoring and reviewing all open jobs to ensure timely completion
• Completing job close-down processes
• Raising and processing invoices
• Signing off reactive purchase orders
• Assisting contractor support with PPM paperwork processing

Requirements:

• Previous experience in a helpdesk, contract administration, or facilities / M&E environment
• Strong organisational and multitasking skills
• Excellent communication and client-facing ability
• Proficient with systems and client portals
• Ability to work under pressure and prioritise workloads effectively

Salary & Benefits:

• Salary: £28,000 (depending on experience)
• 27 days holiday plus bank holidays
• Opportunity to join a growing division with strong contract pipeline
• Supportive team environment with scope for progression

Working Hours:

• Monday to Thursday: 08:00 – 17:00
• Friday: 08:00 – 16:00