Contract Support / Maintenance Planner

Contract Support / Maintenance Planner

Location: High-End Commercial HQ - KT20
Salary: £32,500
Hours: Monday to Friday, 40 hours per week

The Role

We are looking for a highly motivated Contract Support / Maintenance Planner to join the on-site FM team. This is a very client-facing role, working closely with the client and wider facilities team to ensure excellent service delivery and maintain the strong relationship already established on site.

The role would suit someone with experience within an M&E service provider, facilities management or customer service environment, with a good understanding of planned and reactive maintenance.

Key Responsibilities

• Manage the day-to-day work order process for planned and reactive maintenance
• Own and manage the 52-week planned maintenance schedule
• Liaise with subcontractors and suppliers to book in works and services
• Chase service reports, paperwork and supporting documentation
• Raise and manage purchase orders
• Ensure all contractor documentation is received, verified and kept up to date
• Manage remedial works and ensure jobs are completed within agreed SLAs and KPIs
• Maintain accurate records on the E-Logbook system
• Work closely with the on-site M&E team and wider FM team
• Maintain strong, professional relationships with the client, contractors and suppliers
• Support statutory compliance across the maintenance function
• Assist with monthly billing, financial reporting and relevant CBRE processes
• Ensure goods received and completed works are receipted in a timely manner

About You

• Previous experience in Contract Support, Maintenance Planning, FM Administration or a similar role
• Understanding of planned and reactive maintenance
• Strong customer service and communication skills
• Confident working directly with clients, contractors and suppliers
• Good working knowledge of Outlook, Word and Excel, including basic formulas and VLOOKUPs
• Experience with systems such as Oracle, Service Insight or E-Logbooks would be advantageous

Package & Benefits

• £32,500 salary
• Monday to Friday, 40-hour week
• Very client-facing position with an excellent existing client relationship
• 25 days holiday + Bank Holidays
• Company pension
• Employee discount schemes
• Further training and development opportunities
• Clear career progression
• On-site parking
• Subsidised restaurant
• Free Nuffield Health gym access