Contracts & Data Officer

We are seeking temporary Contracts and Data Officers to support waste disposal and HWRC contracts within a busy local authority service. The role includes monitoring contractor performance, analysing complex payment mechanisms, ensuring accurate reporting, validating invoices, and processing payments, alongside managing stakeholder queries, attending contract meetings, and undertaking site inspections. This is a fast-paced role in a regulated environment requiring strong analytical skills and attention to detail.

An understanding of contract management within a regulated environment (waste/local authority) experience is desirable.

Responsibilities:-

• Assist with work allocation, recruitment, motivation, training, welfare and discipline issues as appropriate, proactively managing conflicting demands from clients, customers and services users.

• To assist with the management of all procedural aspects and data specific elements of managed contracts in line with their individual contract conditions, performance targets and budgets.

• Lead on resolving complex queries, issues and disputes arising from customers and contractors, ensuring the delivery of a seamless service including dealing with complaints and difficult customers.

• Provide professional advice, guidance and information to a range of stakeholders.

• To be responsible for the identification of any breaches of contract conditions or performance standards and to assist in agreeing appropriate remedial actions.

• To assist with the cyclical and/or bespoke procurement activities required to be completed to ensure value for money.

• To be responsible for and ensure that areas and facilities relating to a managed contract which are utilised by service users are fit for purpose and meet the needs and aspirations of those service users.

• To ensure all Business Continuity Plans relating to managed contracts are robust and fit for purpose.

• To be responsible for maintaining and updating the service Contract Register and identifying opportunities for development and efficiency.

• Undertake detailed electronic data submissions and returns, using multiple software platforms and reporting tools.

• Liaise, negotiate, influence and collaborate with internal and external stakeholders including Area Councils, councillors, managers, employees and members of the public, government departments and partnership agencies.

• Undertake performance management and complex data analysis and interpretation, promoting quality practice and service delivery, ensuring continuous improvement.

• Contribute to the development of service strategies, policies and forward planning short term and long term.

• Undertake accurate calculation and timely processing of financial information, maintaining controls in accordance with legislation and procedures, ensuring information is stored accurately, appropriately and confidentially, minimising fraud and overpayments.

• Keep abreast of wider service developments as well as maintain knowledge of local and national regulations, policies and procedures to enhance the service accordingly, to satisfy internal and external demands.

Education & Training 

Level 3 (e.g. ILM level 3 / NVQ Level 3 or equivalent vocational/technical qualification)

Relevant Experience 

• Experience of policy and procedure formulation and implementation.

• Experience in performance management, setting targets, plans and monitoring performance.

• Experience in research and development activity including data analysis and performance reporting.

• Experience in the key principles of contract management, contract law and procurement.

• Significant experience of financial control mechanisms.

Skills and Abilties 

• Excellent communication, negotiation and interpersonal skills with the ability to deal with a variety of internal and external stakeholders.

• Ability to work at senior levels within an organisation and partnership agreements, sometimes in areas of tension and conflict.

• Strong organisation and time management skills with the ability to work under pressure, being self-motivated and able to use own initiative under minimal supervision.

• Ability to produce quality documentation including reports, ensuring they are suitable for particular audiences.

• Ability to organise and prioritise conflicting workloads.

• Strong organisation and time management skills with the ability to work under pressure, being self-motivated and able to use own initiative under minimal supervision.

• Ability to effectively manage projects and processes to deadlines.

• Ability to apply creative skills to develop innovative service improvements.