Contracts Manager (Social Housing Repairs & Maintenance) in Newcastle upon Tyne

Permanent Position | Company Vehicle/Allowance Provided

Are you an experienced Contracts Manager looking for a long-term opportunity within the social housing repairs and maintenance sector? We are seeking a driven and commercially aware Contracts Manager to oversee the successful delivery of responsive repairs, planned maintenance, void refurbishments, and property improvement programmes.

This is a key leadership role responsible for managing operational teams, driving performance, ensuring compliance, and maintaining excellent client and resident relationships across multiple contracts.

Duties & Responsibilities

Manage the delivery of social housing repairs, maintenance, and refurbishment contracts

Lead and support Repairs Supervisors, Operatives, and Subcontractors to achieve contract objectives

Ensure all works are completed safely, on time, within budget, and to a high standard

Monitor contract performance against KPIs, SLAs, and client expectations

Manage operational budgets, forecasts, and profitability targets

Conduct regular site inspections and quality audits

Ensure compliance with Health & Safety legislation, company procedures, and client requirements

Review and implement RAMS (Risk Assessments and Method Statements)

Build and maintain strong relationships with clients, housing providers, and residents

Manage resource planning, labour allocation, material costs, and subcontractor performance

Investigate and resolve escalated complaints and operational issues

Produce performance reports and attend client review meetings

Drive continuous improvement and identify opportunities to enhance service delivery

Ensure compliance with relevant legislation, industry regulations, and contractual obligations

Support business growth through effective contract management and service excellence

Requirements

• Proven experience as a Contracts Manager, Repairs Manager, Repairs Supervisor, or Senior Manager within social housing repairs and maintenance
• Excellent technical knowledge across multiple trades including carpentry, plumbing, plastering, roofing, decorating, and general building maintenance
• Strong understanding of responsive repairs, planned maintenance, and void property refurbishment
• Experience managing large operational teams, subcontractors, and supervisors
• Proven ability to monitor and improve KPI performance and service delivery
• Excellent understanding of Health & Safety legislation, RAMS, and compliance processes
• Strong commercial awareness with experience managing budgets and contract performance
• Excellent communication, leadership, and organisational skills
• IT proficiency including Microsoft Office and mobile work management systems
• CSCS Card
• SSSTS, SMSTS, and/or IOSH Managing Safely qualification preferred
• Full clean UK driving licence
• Clean DBS check

Package

• Permanent contract
• Competitive salary
• Company vehicle or car allowance
• Fuel card provided

• Paid holiday entitlement 

If you are an experienced Contracts Manager with a strong background in social housing repairs and maintenance and a passion for delivering exceptional service, we would love to hear from you. Apply today to join a forward-thinking organisation delivering essential maintenance services to local communities.