Coordinator
Dynamite Recruitment
Salary: Up to £30,000, dependant on experience
Location: Manchester
Hours: Monday to Friday, full-time
We're looking for a proactive Coordinator to join a growing business where you'll play a vital role in keeping day-to-day operations running smoothly.
Working as part of a close-knit and supportive team, you'll coordinate work schedules, communicate with customers and engineers, and ensure jobs are completed efficiently from start to finish.
Your responsibilities will be:
- Coordinate planned and reactive work schedules, ensuring jobs are allocated efficiently.
- Act as a key point of contact for customers via phone and email, providing timely updates throughout the job lifecycle.
- Manage a busy shared inbox, responding promptly to enquiries and requests.
- Liaise with engineers and subcontractors to arrange attendance and monitor job progress.
- Produce service reports and raise invoices accurately following completed work.
- Maintain accurate records using the company's job management system.
- Ensure excellent communication between customers, engineers and internal teams.
- Experienced within a customer service, service desk, scheduling or coordination role.
- Highly organised with excellent time management skills.
- Confident managing multiple priorities in a busy environment.
- A strong communicator with excellent telephone and written communication skills.
- Detail-oriented, with a high level of accuracy.
- Positive, proactive and able to work well under pressure.
- A team player who enjoys collaborating with colleagues to deliver excellent service.
- Experience using a CAFM, job management or service management system.
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