Coordinator
Dynamite Recruitment
Salary: Up to £28,000 dependant on experience
Location: Havant, Hampshire
Hours: Monday to Friday, between 9am and 6pm
This is a varied role where you'll become the main point of contact for a portfolio of customers, coordinating service visits, supporting engineers, preparing quotations, and ensuring a smooth customer journey from enquiry through to completion.
Key Responsibilities
- Manage a portfolio of customers, building strong and lasting relationships.
- Act as the first point of contact for service enquiries via phone and email.
- Coordinate engineer schedules and book service and remedial works.
- Prepare accurate quotations for service contracts, renewals and additional works.
- Identify opportunities to promote additional products and services where appropriate.
- Process purchase orders and order parts from suppliers.
- Maintain accurate customer and contract information within the CRM system.
- Produce daily and weekly reports to support the service team.
- Provide administrative support, including preparing service documentation and customer paperwork.
- Work closely with internal departments to ensure an excellent customer experience.
- Previous experience in a customer service, service coordination or administration role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident building relationships with customers, suppliers and colleagues.
- Good attention to detail and a proactive approach to problem-solving.
- Comfortable using Microsoft Office and CRM systems.
- A positive, team-focused attitude with a willingness to learn.
#Commercial
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