Counter Manager in Watford, Hertfordshire

Counter Manager | Premium Retail Brand | Watford | Up to £34,000 + Benefits

An exciting opportunity has arisen for an ambitious and commercially focused Counter Manager to join a premium retail brand in Watford. This role is ideal for a passionate retail leader who thrives in a customer-centric environment and enjoys driving both sales performance and exceptional service standards.

What you'll be doing as Counter Manager:

• Leading the day-to-day operation of the counter, creating a positive and engaging experience for every customer

• Driving sales, KPIs, and commercial performance through effective leadership and customer engagement

• Building strong relationships with customers to encourage repeat business and loyalty

• Coaching, motivating, and developing your team to maximise performance and deliver outstanding service

• Maintaining exceptional standards of visual merchandising, stock presentation, and overall counter appearance

• Managing stock levels, replenishment, and operational processes to ensure smooth day-to-day trading

• Taking ownership of team rotas, compliance, and operational excellence

• Acting as a brand ambassador, consistently delivering a premium customer experience and embodying the company's values

About You:

You are an experienced retail leader, currently working as a Counter Manager, Supervisor, Assistant Manager, or Department Manager within a premium retail environment. You have a proven track record of delivering strong commercial results and creating exceptional customer experiences.

You lead by example, enjoy developing others, and have the confidence to drive performance through a hands-on management style. A passion for premium products and a strong eye for detail will help you succeed in this role.

Why Join?

This is a fantastic opportunity to join a successful and growing premium retailer that is committed to delivering a best-in-class customer experience. In return, you'll receive a competitive salary, attractive benefits package, staff discount, and genuine opportunities for career development.

If you're ready to take the next step in your retail management career and lead a high-performing counter in Watford, we'd love to hear from you.

BH37572