Credit Controller

Credit Controller - Temporary – 3 month contract 

(Fluent Dutch Speaker) 

We are looking for a proactive and customer-focused Credit Controller to join our clients Finance Department. This is an excellent opportunity for an experienced credit control professional who thrives in a fast-paced environment and enjoys building positive customer relationships while ensuring timely collection of outstanding payments.

As a Credit Controller, you will play a key role in managing debtor accounts, maintaining accurate financial records, and supporting the business's cash flow objectives through effective credit control practices.

Key Responsibilities

• Collect outstanding payments in line with agreed payment terms through professional email and telephone communication.
• Manage and monitor aged debt, using appropriate escalation processes where necessary.
• Process payment allocations accurately and efficiently.
• Maintain detailed debtor notes and account histories to support collection activities.
• Set and manage reminders for pre-chasers, direct debit rejections, and late payment invoice raising.
• Reconcile customer accounts to ensure accurate debt positions are maintained.
• Respond promptly to client queries and liaise with relevant departments to achieve timely resolutions.
• Acknowledge client emails within agreed service levels and work to exceed customer expectations.
• Manage and action Service Desk tickets on a daily basis.
• Escalate accounts to Supervisors when required.
• Ensure all correspondence is accurately filed within relevant client records.
• Attend weekly debtor review meetings and contribute to team objectives.
• Provide support and cover for colleagues during periods of absence.

About You

You will be confident, organised, and motivated, with a strong customer service focus and the ability to manage multiple priorities effectively.

Essential Experience and Skills

• Previous experience in Credit Control.
• Strong understanding of credit control procedures and debt collection processes.
• Excellent customer service skills, both over the telephone and via email.
• Experience working with cross-functional teams to resolve customer queries.
• Proficiency in Microsoft Excel, Outlook, and Word.
• Strong communication and negotiation skills.
• High attention to detail and analytical ability.
• Strong organisational and time-management skills.
• Ability to meet strict deadlines and manage competing priorities.

If you are an organised and driven Credit Controller looking to join a supportive team where your contribution makes a real impact, we would love to hear from you.