Credit Controller

About the Role

We are seeking a proactive and organised Credit Controller to join the Finance team of a well-established and growing retail business. This is an excellent opportunity for an experienced credit control professional who enjoys building strong customer relationships while ensuring effective debt collection and ledger management.

You will play a key role in maintaining a healthy cash flow by managing customer accounts, resolving account queries, and supporting wider finance operations.

Hours: Full Time, 35 Hours Per Week. Hybrid available after suitable training or probation 3 days office / 2 days home

Key Responsibilities

Manage the collection of outstanding debt across a portfolio of customer accounts, including key accounts.

Maintain regular contact with customers via telephone, email, and written correspondence to ensure timely payment of invoices.

Follow established credit control procedures, including the issuing of reminder notices and escalation letters where required.

Update and maintain customer records and credit management systems.

Investigate, reconcile, and resolve customer account and invoice queries.

Produce spreadsheets and management information to support the resolution of account issues.

Identify opportunities to improve processes and reduce future account disputes.

Authorise customer order despatches in line with company credit control procedures.

Maintain and update sales ledger accounts accurately.

Provide support to the wider Finance team as required.

Continually develop knowledge, skills, and understanding of credit management best practices.

About You

To be successful in this role, you will have:

Essential

Previous experience in a Credit Control position.

Experience managing customer ledgers.

Strong reconciliation, investigation, and account query resolution skills.

Good understanding of credit management procedures.

Excellent communication and telephone skills.

Strong organisational skills with the ability to prioritise workloads effectively.

High levels of accuracy and attention to detail.

Good IT skills, including Microsoft Office and accounting systems.

Commercial awareness and a customer-focused approach.

Desirable

AAT qualification or studying towards AAT.

Experience working within a retail, distribution, or manufacturing environment.

Personal Attributes

We are looking for someone who is:

Self-motivated and proactive.

Confident and assertive when managing collections.

Decisive and solutions focused.

Flexible and adaptable.

A collaborative team player.

Keen to learn and develop professionally.

What We Offer

Competitive salary package.

Hybrid working arrangement.

Supportive and collaborative team environment.

Opportunities for training and career development.

The chance to join a successful organisation where your contribution will make a real impact.

Apply Now

If you have recent Credit Controller looking for your next challenge within a dynamic retail business, we'd love to hear from you. Submit your CV today to be considered for this exciting opportunity.