Credit Controller

A leading professional services organisation is looking for an experienced Credit Controller to join their Finance Operations team in Liverpool,  This is a hands-on role where the successful candidate will take ownership of a substantial client portfolio, drive cash collection, and build strong relationships with clients and fee earners, all within a well-resourced and supportive finance function that genuinely values its people.

Offering a supportive culture, flexible working options, and genuine opportunities for progression, this role would suit someone who enjoys working with detail, building strong relationships, resolving queries, and thriving in a fast-paced environment.

Location: Liverpool – Stunning modern offices in the heart of the city centre, easily commutable from Widnes, Birkenhead, Wallasey, Prescot, Crosby, Warrington, St Helens, Ormskirk, Runcorn and surrounding areas.

Salary & Benefits: Competitive salary plus great benefits that include an annual bonus, hybrid working, enhanced holiday allowance, private healthcare options, flexible pension scheme, wellbeing support, training and development opportunities, volunteering days, and a range of additional lifestyle benefits.

Role Overview:

•    Proactively manage a portfolio of client accounts, chasing overdue debts primarily by phone and resolving disputes promptly to reduce aged debt and hit cash collection targets.

•    Build and maintain strong working relationships with clients, fee earners, and internal stakeholders.

•    Keep accurate, up-to-date records of all account activity, support month-end and year-end processes, and carry out ad hoc debt recovery exercises as required.

•    Handle billing-related tasks. including bill checking, credit note processing, and e-billing on client platforms.

As an experienced Credit Controller, you will bring:

•    Proven experience in credit control, managing a high-value ledger with a large volume of transactions and a track record of achieving collection targets.

•    Excellent communication and negotiation skills - comfortable picking up the phone, working through disputes diplomatically, and maintaining relationships under pressure.

•    Strong organisational skills and the confidence to manage a busy portfolio independently, prioritising effectively and adapting as demands shift.

•    Proficient in Microsoft Excel and finance systems; experience with e-billing platforms or a CICM qualification would be a welcome bonus.

Why you'll love this job...

•    A genuinely comprehensive benefits package including annual bonus, optional private medical insurance, an annual fitness allowance, enhanced family leave policies, and access to emergency back-up care, among much more.

•    An employer with a real commitment to flexible and hybrid working, recognised as a Top  Employer for Working Families - this is a firm that means it.

•    Bespoke training and development opportunities in a firm that invests in its people and offers real career progression within a high-quality, well-regarded finance team.

If you are a confident, proactive Credit Controller ready to take on a role where your skills will make a real difference, we would love to hear from you. Apply today !