Credit Controller

Major Recruitment Huddersfield are currently seeking a credit controller to join a well established team based in the center of Huddersfield.

The Credit Controller is responsible for managing their portfolio, ensuring customer payments are received on time, maintaining positive customer relationships, both internal and external, reducing outstanding debt, and minimising financial risk. The role supports healthy cash flow while adhering to company credit policies and procedures.

Key Responsibilities

• Monitor customer accounts to ensure payments are received within agreed credit terms.

• Chase overdue invoices through telephone calls, emails, and written correspondence.

• Allocate incoming payments accurately to customer accounts.

• Investigate and resolve invoice queries and payment disputes in collaboration with internal departments.

• Reconcile customer accounts and maintain accurate financial records.

• Assess and review customer creditworthiness and recommend appropriate credit limits.

• Prepare aged debt reports and provide regular updates to management.

• Negotiate payment plans where appropriate while maintaining strong customer relationships.

• Escalate seriously overdue accounts for legal action or external debt collection when required.

• Maintain compliance with company policies and relevant financial regulations.

• Support month-end and year-end finance processes.

• Work closely with Sales, Customer Service, and Finance teams to resolve account issues promptly.

• Identify opportunities to improve credit control processes and cash collection performance.

Skills and Experience

Essential

• Previous experience in a Credit Control, Accounts Receivable, or Finance role.

• Strong communication and negotiation skills.

• Excellent attention to detail and accuracy.

• Good organisational and time management skills.

• Proficiency in Microsoft Excel and accounting software.

• Ability to manage multiple priorities and meet deadlines.

• Professional and customer-focused approach.

Desirable

• Experience using ERP or accounting systems such as Sage, SAP, Oracle, Microsoft Dynamics, or Xero.

• AAT qualification or working towards a finance qualification.

• Experience within a fast-paced commercial environment.

Key Competencies

• Communication and interpersonal skills

• Negotiation and influencing

• Problem-solving

• Analytical thinking

• Customer service orientation

• Resilience and persistence

• Accuracy and attention to detail

• Teamwork

• Confidentiality and integrity

Key Performance Indicators (KPIs)

• Reduction in aged debt.

• Debtor Days (Days Sales Outstanding - DSO).

• Cash collection targets achieved.

• Percentage of overdue accounts.

• Accuracy of customer account reconciliations.

• Resolution time for customer queries and disputes.

• Bad debt levels maintained within target.

INDAC