Credit Controller - Maternity Cover in Burnley, Lancashire

Contract: Fixed term, October 2026–October 2027
Hours: Monday–Thursday, 8:45am–5:15pm; Friday, 8:45am–2:45pm*

Rotherwood Recruitment is recruiting an experienced Credit Controller to join an established business in Burnley on a fixed-term contract covering maternity leave.

Reporting to the Credit Control Manager, you’ll help manage outstanding payments, process credit checks and maintain accurate customer accounts. This varied role would suit someone with credit control or debt recovery experience who enjoys customer contact and working within a supportive team.

The role

• Contact customers about overdue balances, failed payments and cancelled direct debits.
• Process customer applications and credit checks.
• Monitor credit limits and account exposure, contacting customers where required.
• Handle account amendments, additional orders and changes to customer details.
• Resolve customer queries professionally and maintain accurate records.
• Liaise with the sales team regarding customer accounts.
• Work with credit insurance brokers and credit rating agencies.
• Support the escalation of overdue accounts, including payment plans and letters before action.
• Assist with general administration and other duties within the credit control team.

About you

• Previous experience in credit control or debt recovery.
• Office experience, ideally within a credit or accounts department.
• Confident, professional telephone manner and strong communication skills.
• Good numeracy, accuracy and attention to detail.
• Working knowledge of Microsoft Word, Outlook and Excel.
• Ability to organise your workload and prioritise competing tasks.
• A motivated approach, with the ability to work independently and as part of a team.
• A good standard of education, ideally including GCSE English and Maths at grade C or equivalent.

Benefits

• 25 days’ annual leave plus bank holidays.
• An additional day off for your birthday.
• Free breakfast.
• Early Friday finish*
• Supportive, sociable team and a relaxed office dress code.
• Pension scheme.
• Life assurance at four times your salary.

You’ll be required to work until 5pm on a Friday approximately once every 12 weeks, with time off in lieu.

Interested? Apply today