Credit Controller
Meridian Business Support
The Role
- Take end-to-end ownership of the trade debtor ledger and deliver effective, risk-based cash collection.
- Manage key and high-risk customer accounts, building strong relationships while maintaining a firm and professional approach to overdue debt.
- Contact customers by telephone and email and securely take debit and credit card payments over the telephone.
- Prepare and present weekly and monthly debtor reports, highlighting overdue balances, movements, disputes, payment promises and emerging risks.
- Chair monthly debtor review meetings with Finance, Sales, account managers and senior stakeholders, ensuring actions have clear owners and deadlines.
- Prepare short-term cash-collection forecasts, explain material variances and escalate risks affecting cash flow.
- Recommend account holds, credit-limit changes, payment plans, legal recovery, bad-debt provisions or write-offs where appropriate.
- Own the Amazon Vendor reconciliation, investigating remittances, shortages, chargebacks, deductions, pricing claims and payment differences.
- Raise and manage cases through Amazon Vendor Central and work across Sales, Supply Chain, Customer Service and Finance to recover valid claims and prevent recurring deductions.
- Support month-end reporting and identify process improvements that remove barriers to invoicing and collection.
- Experience of Sage 200 Professional is critical.
- Substantial credit control experience involving a complex or high-volume customer ledger.
- Strong aged debtor reporting, account reconciliation, dispute resolution and Excel skills.
- Confident chairing meetings, presenting risks and holding stakeholders accountable for agreed actions.
- Commercially aware, organised and persistent, with the judgement to balance customer relationships and credit risk.
- Experience of Amazon Vendor Central or a major retailer deduction environment would be highly advantageous.
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