Credit Controller

Credit Controller – Based Knutsford

IMMEDIATE START!

Basic salary £28,000 up to £30,000 depending on experience, flexible working, pension, 29 days holidays, free onsite parking.

PLEASE NOTE – CANDIDATES IDEALLY NEED TO BE DRIVER WITH OWN CAR DUE TO THE LOCATION

As a Credit Controller you will be responsible for managing the Accounts Receivable function and supporting the business in maintaining healthy cash flow.

As revenue is generated through both deposit and credit sales, the role includes monitoring customer risk profiles, identifying potential concerns, and escalating issues to the Board of Directors where appropriate.

The role also ensures billing accuracy, appropriate credit terms and limits, and timely debt recovery. By building strong customer relationships, the Credit Controller helps recover outstanding monies within agreed trading terms.

Essential Skills and Experience

Min of 3 years’ experience of credit control procedures and best practice.

Excellent verbal and written communication skills.

Good working knowledge of core Microsoft Office applications, particularly Excel and Word.

Strong organisational and negotiation skills.

High level of accuracy and attention to detail.

Self-motivated, proactive, and able to use your own initiative.

A collaborative team player who works well with colleagues and customers.

Desirable Skills and Experience

A relevant finance qualification or accreditation, such as CICM or AAT.

Experience using Microsoft Dynamics 365 Business Central or similar

Experience of international trade or export processes.

Core Responsibilities

Take ownership of the credit control function, managing a high volume of customer queries by phone and email.

Use initiative to resolve queries efficiently and proactively.

Manage customer invoicing with a strong focus on accuracy and timeliness.

Maintain accurate and well-organised ledgers.

Manage customer credit limits and review creditworthiness.

Conduct Dun & Bradstreet checks and escalate any risk concerns as required.

Work as part of a three-person team, supporting colleagues and contributing to shared goals.

Contribute to continuous improvement as the company grows, with scope to develop within the role.

Credit Control and Customer Account Management

Assess customer creditworthiness and support appropriate credit decisions.

Ensure invoices are accurate, complete, and issued on time.

Proactively manage and collect outstanding debts within agreed trading terms.

Liaise with internal departments to resolve customer queries within agreed timescales.

Maintain regular customer contact by phone, email, statements, and post.

Allocate receipts accurately within the accounting system.

Process customer credit card receipts.

Prepare monthly customer statements and month-end management reports.

Build, maintain, and improve relationships with internal and external customers.

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