Credit Controller in Wolverhampton, West Midlands (County)

Credit Controller
Location: Wolverhampton
Salary: £28000 - £35000
Contract: Permanent, Full-Time

About the Role

Our client is an established business operating within the food industry, supplying a diverse customer base with a range of quality food products

They are looking to recruit an experienced and proactive Credit Controller to join its finance team. The successful candidate will take responsibility for managing the sales ledger, collecting outstanding payments and maintaining strong relationships with customers to ensure effective cash flow management.

Working closely with the finance and sales teams, you will play an important role in maintaining accurate customer accounts, resolving payment queries and minimising overdue debt.

Key Responsibilities

• Manage and maintain the sales ledger, ensuring customer accounts are accurate and up to date.
• Proactively chase outstanding payments by telephone and email.
• Monitor aged debt reports and prioritise overdue accounts.
• Allocate customer payments and reconcile accounts.
• Investigate and resolve invoice discrepancies, payment queries and customer disputes.
• Establish and monitor customer credit limits and payment terms.
• Liaise with sales teams and customers to resolve outstanding issues.
• Produce regular aged debt and cash collection reports for management.
• Assist with month-end procedures and sales ledger reconciliations.
• Maintain accurate records of customer communications and collection activity.
• Identify potential credit risks and escalate concerns where appropriate.
• Support the wider finance team with additional accounting and administrative duties when required.

Skills and Experience Required

• Previous experience in a Credit Controller or Sales Ledger position.
• Strong understanding of credit control procedures and debt collection.
• Confident telephone manner with the ability to build positive customer relationships.
• Good negotiation and problem-solving skills.
• Excellent attention to detail and organisational skills.
• Competent IT skills, particularly Microsoft Excel and accounting software.
• Ability to work independently, prioritise workloads and meet deadlines.
• A professional but persistent approach to collecting outstanding payments.

The Ideal Candidate

We are looking for a confident, organised and commercially aware individual who can balance effective debt collection with maintaining positive customer relationships.

Experience working within a food distribution, wholesale, manufacturing or FMCG environment would be advantageous, particularly where there are high volumes of customer transactions and invoice queries.

The successful candidate will be comfortable taking ownership of the credit control function, working to collection targets and contributing to the overall efficiency of the finance department.