Credit Controller

Who are McHale Komatsu and why you should work with us

At McHale Komatsu, we are proud to be one of the largest construction equipment distributors in the UK. We supply some of the world’s most innovative and ground-breaking products, including Intelligent Machine Control (iMC) and Hybrid Excavators, helping our customers improve efficiency and reduce fuel usage.

We value our local communities, with improving lives and minimising our environmental impact at the top of our priorities.

We are continuously building a culture where enthusiastic and motivated people (just like you!) can develop a long-term career within a reputable and well-established brand. Known for our quality and innovation, we are always looking for talented individuals to join our diverse and friendly team.

Come and join us to make good products even better – we’d love to hear from you!

About the role

Background and details:

We are looking for a Credit Controller to join our team at our Redditch Head Office, working 35 hours per week.

Reporting to the Credit Control Manager, you will play an important role in supporting the effective management of the company’s cash flow and customer accounts.

The role involves building and maintaining strong relationships with both internal and external customers, ensuring payments are received promptly, accounts are accurately maintained, and any queries or issues are managed professionally and efficiently.

What is the purpose of the role?

• Contact credit customers and finance companies via the most appropriate method, including telephone, email and letter, to ensure the prompt receipt of monies due
• Maintain the daily receipt forecast file, including updating new invoices raised and payments received
• Authorise standard machine releases in line with company processes
• Prepare and assess customer credit applications, reviewing financial accounts and other relevant business information
• Maintain accurate daily banking records for machine payments
• Allocate cheques, cash, bank transfers and other payments accurately to the sales ledger
• Work closely with internal departments to resolve account queries and support the effective management of customer accounts
• Maintain accurate and up-to-date records in line with company procedures

What skills and behaviours are we looking for?

• Strong communication and relationship-building skills
• Excellent attention to detail and a high level of accuracy
• A well-organised and process-driven approach
• Confidence communicating with customers regarding outstanding payments and account queries
• Ability to prioritise workloads and work effectively under pressure
• A proactive approach to problem-solving and resolving account issues
• Ability to work effectively both independently and as part of a wider team

What we can offer you

• Competitive salary
• Up to 27 days holiday linked to service, plus bank holidays and Christmas shutdown
• Employee Assistance Programme
• Pension Scheme
• On-the-job training and development
• Death in service benefit