CRM Executive at Austen & Blake, London, Greater London

CRM Executive – Austen & Blake

Hatton Garden, London | Hybrid Working (3 Days Office / 2 Days Home) | Flexible Hours + Excellent Benefits

Do you have hands-on experience delivering email and SMS campaigns? Enjoy using customer insights to create campaigns that drive engagement and sales?

Austen & Blake, part of Neve Jewels Group, is looking for a CRM Executive to take ownership of day-to-day CRM campaigns and help strengthen relationships with customers worldwide.

Known for our bespoke engagement rings, wedding rings and fine jewellery, we combine expert craftsmanship with a personalised shopping experience.

The Role

You'll plan, build and deliver targeted CRM campaigns, using customer data to improve engagement, retention and sales. Working closely with marketing, retail and creative teams, you'll help create a seamless customer journey.

Key Responsibilities:

• Build, test and deliver email, SMS and automated lifecycle campaigns using platforms such as Klaviyo and Attentive.
• Create targeted customer segments based on behaviour, purchase history and lifecycle stages.
• Maintain accurate CRM databases through regular cleaning and quality checks.
• Analyse campaign performance, conversions and ROI to identify improvements.
• Collaborate with internal teams to ensure consistent customer communications.
• Ensure CRM activities comply with GDPR.

What We're Looking For

• Proven hands-on CRM experience, particularly managing email and SMS campaigns.
• Experience using CRM platforms, ideally Klaviyo or Attentive.
• Strong knowledge of customer segmentation, data analysis and campaign reporting.
• Excellent organisational skills and the ability to manage multiple campaigns.
• A proactive, commercially minded approach with strong communication skills.
• Degree-level education; retail experience is an advantage.
• Ability to work from our Hatton Garden office three days per week.

What We Offer

• Flexible hours: Start between 8am–10am, finish between 4pm–6pm.
• 25 days' annual leave plus bank holidays.
• An extra day off for your birthday.
• Vitality private healthcare.
• Enhanced maternity and paternity leave.
• Perkbox discounts, rewards and wellbeing benefits.
• A supportive, growing business where your ideas matter.

Interested?

If you're confident managing CRM campaigns from start to finish and enjoy seeing the results of your work, we'd love to hear from you.

Join Austen & Blake and help us build stronger customer relationships. Apply today!