CRM Manager in London, Greater London

Job Tittle: CRM Manager
Location: Belfast, Birmingham, Bristol, Chester, Edinburgh, Halifax, Leeds, London or Manchester
Job Type: Full-time
Working Pattern: Hybrid - at least 2 days per week in the office
Rate: Highly Comparative

About the Role

We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets.

In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey.

What We're Looking For

• Proven experience in CRM, lifecycle marketing or retention marketing.
• Hands-on experience delivering multi-channel campaigns.
• Strong understanding of customer segmentation, automated journeys and personalisation.
• Experience analysing campaign performance and customer engagement metrics.
• Strong communication, stakeholder management and project management skills.
• Knowledge of GDPR and UK/EEA marketing regulations.

• Experience in fintech, financial services or consumer technology.
• Hands-on experience with Braze, Iterable or Salesforce Marketing Cloud.
• Experience with dynamic content, personalisation and scaling CRM operations.

Key Responsibilities

• Plan and deliver CRM campaigns across email, SMS, push notifications and in-app messaging.
• Manage customer onboarding, activation and retention journeys.
• Use customer segmentation and data insights to personalise campaigns.
• Analyse campaign performance and optimise results through A/B testing.
• Work closely with Growth, Product and Data teams to improve customer engagement and lifetime value.
• Ensure campaigns comply with GDPR and relevant communication regulations.

Why Join?

Join a pioneering, fast-changing financial services business that is shaping finance as a force for good. This is an exciting opportunity to make a real impact by improving customer experiences, driving engagement and building effective retention strategies.

You'll work collaboratively with Growth, Product and Data teams, using customer insights, innovative CRM tools and data-driven marketing strategies to deliver meaningful results. If you're looking for an opportunity to develop your expertise, influence customer lifecycle strategies and contribute to a growing business, this role could be the perfect fit.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.