CRM Technical Architect

The Opportunity:

We are supporting a confidential public sector organisation in the appointment of an experienced CRM Technical Architect to play a key role in a major CRM transformation programme on an initial 6-month contract basis for a major central government project (Government Digital Services).

Working within a complex enterprise environment, you will be responsible for defining the current technical landscape, developing a transitional target architecture and producing the technical artefacts required to support future CRM strategy and implementation.

This is a strategic architecture role requiring significant experience of CRM migration programmes, enterprise architecture, and contact centre solutions, with the successful candidate helping to shape the future technical direction of a business-critical customer engagement platform.

We are seeking a highly experienced Technical Architect who combines deep CRM architecture expertise with strong enterprise integration knowledge and a proven track record of delivering successful CRM migration programmes.

You will be comfortable operating at both strategic and technical levels, engaging with senior stakeholders and producing high-quality architectural deliverables that support long-term technology transformation.

If you are an experienced CRM Technical Architect with expertise in CRM migrations, enterprise architecture and contact centre solutions, we'd be delighted to hear from you.

Skills and Experience:

• Proven experience operating as a Technical Architect, CRM Architect or Enterprise Architect on complex transformation programmes.
• Strong experience designing and delivering CRM migration strategies.
• Experience architecting enterprise CRM solutions within large-scale organisations.
• Demonstrable experience designing technical solutions supporting contact centre environments.
• Strong understanding of systems integration, enterprise architecture and application interoperability.
• Experience producing high-quality architecture documentation and technical design artefacts.
• Strong knowledge of Architecture Modelling / Integration Design / Data Flows / Sequence Diagrams / Environment Architecture
• Experience defining non-functional requirements and technical governance processes.
• Experience developing technical risk registers, assumptions logs and implementation strategies.
• Excellent stakeholder engagement and communication skills.
• Experience supporting digital transformation and enterprise application modernisation programmes.
• Exposure to cloud technologies such as AWS or Azure would be beneficial but is not essential.

Role and Responsibilities:

• Lead the technical architecture for a major CRM transformation programme.
• Assess and document the current ("As-Is") technical architecture, including applications, integrations and supporting infrastructure.
• Produce detailed architecture documentation including As-Is Architecture Diagrams / Data Flow Diagrams / Supplier Landscape Assessments / Interface Mapping
• Design the transitional target-state CRM architecture to support future organisational requirements.
• Produce technical architecture artefacts including Technical Architecture Diagrams / Integration Patterns / Sequence Diagrams / Environment Models
• Develop architecture approaches that support future CRM platform evolution while meeting immediate programme objectives.
• Identify technical risks, assumptions and architectural dependencies throughout the programme lifecycle.
• Define and document non-functional requirements including security, resilience, availability, scalability and performance.
• Support architecture governance, technical assurance and design authority reviews.
• Develop test, assurance and validation strategies.
• Produce cutover, transition, knowledge transfer and handover documentation.
• Work closely with business stakeholders, delivery teams, solution architects and third-party suppliers throughout the engagement.

NB: The successful candidate will be required to undergo a basic level of security clearance before undertaking the assignment (around two weeks’ lead-time).

Applications:

To learn more about this newly created opportunity consulting as a GDS-focused CRM Technical Architect for an initial 6-month engagement, operating on a remote-working basis; please call and speak with Edward Laing here at ISR Recruitment or please send through a copy of your latest online profile and/or CV for an immediate call back in the strictest confidence.