CTW Team Leader

We're looking for an experienced Team Leader to support the Business Manager in leading a team of Employment Specialists. The successful candidate will play a key role in driving a high-performance culture, motivating and coaching colleagues to achieve contractual targets while delivering an exceptional service to participants.

Key responsibilities include leading performance and development activities, ensuring quality and compliance standards are met, managing customer records and evidence requirements, and building strong relationships with employers and local stakeholders to create employment opportunities. The role will also champion continuous improvement, support participant progression, and promote safeguarding, health and safety, and equality, diversity and inclusion across the service.

To be successful, you will bring previous people management experience, strong IT skills and a background in working within a target-driven environment. A proven track record of delivering services against contractual and quality standards, combined with the ability to inspire, develop and lead teams to achieve outstanding results, is essential. Strong communication, organisational and stakeholder management skills are also key.

Knowledge of the employability, welfare-to-work or recruitment sectors would be advantageous, alongside an understanding of local labour market trends and supported employment frameworks such as IPS and SEQF. Experience working within advice and guidance environments and a full UK driving licence would also be desirable.

This is a rewarding opportunity for a passionate leader who wants to make a genuine difference by helping people transform their lives through sustainable employment.

Join Seetec and help build stronger communities where no one is left behind.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range  £34,200 up to £38,000 per annum (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Salary Review
• Refer A Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

There’s also the opportunity to progress your career! 

Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Wirral 
Contract Type: Permanent 
Hours:   37 hours a week.  Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date:  17 August 2026
 

Please note that this opportunity is being advertised subject to contract award. Successful candidates will be added to our talent pool and contacted should recruitment proceed following confirmation of the contract.

Key Responsibilities 

•    Lead, motivate and coach a team of Employment Specialists to achieve individual and team performance targets.
•    Drive a high-performance culture aligned with Seetec's vision and values.
•    Monitor performance and implement improvement plans where required.
•    Ensure contractual, quality and compliance standards are consistently achieved.
•    Conduct regular team meetings, one-to-ones, performance reviews and caseload reviews.
•    Maintain accurate customer records and ensure evidence requirements are met.
•    Support participants to achieve positive employment outcomes through high-quality service delivery.
•    Build and maintain relationships with employers and key local stakeholders to create job opportunities.
•    Promote programme awareness and encourage appropriate referrals.
•    Identify local labour market opportunities and emerging employment sectors.
•    Champion continuous improvement and best practice across the service.
•    Ensure the health, safety and wellbeing of team members.
•    Manage participant budgets in line with company procedures.
•    Promote safeguarding, Prevent, equality, diversity and inclusion.
•    Deputise for the Business Manager when required.
•    Support team members in developing their digital skills and use of technology.
•    Undertake regional travel and occasional overnight stays as required.
•    Ensure compliance with all company policies, procedures and data protection requirements.