Customer Account Coordinator

Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role?

Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement?

Customer Account Coordinator

Location: Whitstable, Kent
Contract: Permanent
Working Pattern: Mon-Thurs 8am – 4.30pm and Fridays 8am – 1.30pm

About the Role

Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle.

Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home.

As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery.

Key Responsibilities

• Process customer quotations and sales orders in line with company KPIs.
• Build and maintain strong customer relationships, providing outstanding service at every stage.
• Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
• Proactively follow up quotations and support order conversion.
• Monitor and manage customer orders through to shipment.
• Communicate regularly with customers throughout the quotation and order lifecycle.
• Liaise with Commercial, Procurement, Product Management, and other internal departments.
• Investigate and escalate customer complaints where appropriate.
• Identify opportunities for cross-selling and up-selling products and services.
• Support Business Development Managers with customer and order information.
• Maintain accurate records and customer data within company systems.

About You

• Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.
• Strong communication and relationship-building skills.
• Excellent organisational skills and attention to detail.
• Good commercial awareness and confidence working with pricing and quotations.
• Strong IT skills, including Microsoft Office applications.
• Ability to work proactively and manage multiple priorities.
• Experience within a manufacturing, engineering, or technical environment would be advantageous.

Benefits

• Quarterly bonus scheme
• Matched pension contributions
• Life assurance
• Enhanced family-friendly policies
• Employee assistance programme
• Subsidised staff restaurant
• Holiday purchase scheme
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Discounted gym membership
• Free onsite parking
• Ongoing training and development opportunities

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