Customer Account Manager

B2B Customer Account Manager
Location: Peterborough (HQ)
Salary: £40,000 basic + £30,000–£50,000 bonus (OTE £70,000–£90,000)
Package: Monthly bonus | Private healthcare | Pension | Training | Career progression

About Trade Mastermind
Founded by BBC Apprentice winner Joseph Valente, Trade Mastermind is one of the UK’s fastest-growing business education companies for the construction industry. We help tradespeople build scalable, profitable businesses through expert coaching, systems, and support, with over 5,000 clients trained to date.

The Role
We’re looking for a commercially minded B2B Customer Account Manager to manage and grow a portfolio of up to 100 trade business clients enrolled in our academy programmes. This is a client-facing role combining account management, customer success, and revenue growth, ensuring clients stay engaged, achieve results, and invest in the services they need to scale.

Key Responsibilities

• Manage a portfolio of clients, acting as the main point of contact and ensuring high levels of engagement and satisfaction
• Track customer performance, support their progress, and hold them accountable to achieve consistent business results
• Identify growth opportunities and upsell relevant in-house services including marketing, recruitment, funding, and CRM solutions
• Drive attendance at training events and maintain strong client relationships to maximise retention
• Work closely with internal teams, including finance, to ensure smooth billing processes and timely payments

What We’re Looking For

• Experience in B2B account management, customer success, or relationship management
• Confident communicator with strong organisational and multitasking skills
• Commercially aware, with experience in upselling and managing client pipelines
• Comfortable working with CRM systems and managing multiple accounts
• Background in construction, trades, or coaching/education is advantageous

What We Offer

• Uncapped earning potential with strong bonus structure (OTE up to £90,000)
• Clear career progression into senior leadership or coaching roles
• Private healthcare, pension scheme, and birthday day off
• Ongoing training and development within a high-growth company
• Opportunity to work from our brand-new Peterborough HQ and attend national events

About the Opportunity
This is a great opportunity to join a fast-paced, growth-focused business where you’ll play a key role in supporting entrepreneurs while building a high-earning, long-term career in customer success.